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Question

Users are stuck on a dialog box before triggering a User Interaction workflow (sometimes)

  • April 29, 2026
  • 3 replies
  • 28 views

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Summary of issue:

  • I have a user interaction workflow on adding/editing an expense line -> it gets triggered on a projection ExpenseSheetHandling "AddOtherExpense" - since we want the user to add a value to a field as soon as they add/edit an expense line.
  • After the user clicks on "save" in the IFS dialog box, it closes and another dialog box pops up asking the user to enter a value for a field (user interaction workflow) ← This is the expected behavior that happens most of the time.
  • When it doesn't work
    • after the user clicks on “save” in the IFS dialog box, the save button turns grey and the dialog box does not close.
    • the user interaction dialog box does not pop up.
    • they need to refresh the page and "edit" the line that was added.

For debugging - I watched the workflow and was able to capture a JSON payload that this happened to. When I use the payload in the the Workflow designer page - no error occurs and it works as intended.

In DevTools - When this issue happens, the page is stuck in the call "........projection/v1/WorkflowService.svc/ContinueWorkflow(id=........"

If there are no issues in the workflow, no visible errors in dev tools, no pop up error and if this only happens sometimes - then is this some kind of workflow and dialog box bug or is there something I’m missing?

This is a snippet of the workflow:

 

3 replies

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Hi ​@jamie.maiquez,
When the issue happens
1. In the browser dev tools → network tan, what is the status of the request, is there any response errors?
2. In the browser dev tools → console tab, are there any errors?


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  • Author
  • Do Gooder (Partner)
  • May 4, 2026

Hi ​@Buddhi Gunasekara, thanks for the reply!

  1. The last request that is called when the page is stuck is "........projection/v1/WorkflowService.svc/ContinueWorkflow(id=........" and the response tab is completely blank as well as any details about the call
  2. The console tab is blank (other than previous warning messages)

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Hi ​@jamie.maiquez,
If the ContinueWorkflow request just hangs, can be an issue with the Update Qty task which comes after the user task. Is it possible to workflow to be triggered more than once or any other process lock the record it’s trying to update? Better to investigate that.