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Question

Users are stuck on a dialog box before triggering a User Interaction workflow (sometimes)

  • April 29, 2026
  • 0 replies
  • 9 views

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Summary of issue:

  • I have a user interaction workflow on adding/editing an expense line -> it gets triggered on a projection ExpenseSheetHandling "AddOtherExpense" - since we want the user to add a value to a field as soon as they add/edit an expense line.
  • After the user clicks on "save" in the IFS dialog box, it closes and another dialog box pops up asking the user to enter a value for a field (user interaction workflow) ← This is the expected behavior that happens most of the time.
  • When it doesn't work
    • after the user clicks on “save” in the IFS dialog box, the save button turns grey and the dialog box does not close.
    • the user interaction dialog box does not pop up.
    • they need to refresh the page and "edit" the line that was added.

For debugging - I watched the workflow and was able to capture a JSON payload that this happened to. When I use the payload in the the Workflow designer page - no error occurs and it works as intended.

In DevTools - When this issue happens, the page is stuck in the call "........projection/v1/WorkflowService.svc/ContinueWorkflow(id=........"

If there are no issues in the workflow, no visible errors in dev tools, no pop up error and if this only happens sometimes - then is this some kind of workflow and dialog box bug or is there something I’m missing?

This is a snippet of the workflow: