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Question

Unable to subscribe to notifications


JohannaKindvall
Sidekick (Employee)
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After upgrade to 24R1 i receive this information toaster message occasionally. I always get them when i log in, and then approximately one time each 10 minute. Message says “Unable to subscribe to notifications. You will not receive new notifications”. However i do still receive notifications. This issue is from a customer environment, and i have not seen it in other environments on 24R1. At least some other users have the same issue.

 

Any ideas on why i get this message?

 

 

15 replies

maheshmuz
Hero (Partner)
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  • Hero (Partner)
  • 52 replies
  • August 21, 2024

You can resolve this by enabling the `client-notification-services` pod in your `values.yaml` file. Update it as shown in the example below and re create the name space


ifsappclientnotification:
  replicas: 2
 


JohannaKindvall
Sidekick (Employee)
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  • Author
  • Sidekick (Employee)
  • 47 replies
  • August 21, 2024

Case CS0236676 was created to handle this issue.


tokrcz
Sidekick (Customer)
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  • Sidekick (Customer)
  • 8 replies
  • October 1, 2024
maheshmuz wrote:

You can resolve this by enabling the `client-notification-services` pod in your `values.yaml` file. Update it as shown in the example below and re create the name space


ifsappclientnotification:
  replicas: 2
 

Hello, this doesn´t work for us, we use 2 replicas for this pod but still get such messages. 


Darshana Herath
Hero (Former Employee)
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  • Hero (Former Employee)
  • 119 replies
  • February 20, 2025

Suggested solution didn't work, any other idea?


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  • Do Gooder (Partner)
  • 4 replies
  • March 10, 2025

Dear all,

We are still facing the same issue and are currently on APP10 UPD24. Does anyone have any suggestions on where to look or what to do?

Thanks,
Bram

 


Thushanthy Walter
Sidekick (Employee)
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Hi,

The issue has already been reported to the Product Development team, and the planned resolution is currently targeted for IFS version 24R2 EA.
Please note that this information is for planning purposes only and is subject to change.

Once the issue is resolved, we will confirm the specific update that includes the fix.

 

Regards,

Thushanthy


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  • Hero (Partner)
  • 181 replies
  • May 28, 2025

Any idea, whether this issue is fixed not in 24R2?

 


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  • Sidekick (Partner)
  • 66 replies
  • June 30, 2025
Thushanthy Walter wrote:

Hi,

The issue has already been reported to the Product Development team, and the planned resolution is currently targeted for IFS version 24R2 EA.
Please note that this information is for planning purposes only and is subject to change.

Once the issue is resolved, we will confirm the specific update that includes the fix.

 

Regards,

Thushanthy

Hi Thushanthy,

has this issue been resolved in Apps10? 

thanks

Gary 


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  • Hero (Customer)
  • 322 replies
  • July 17, 2025

Still getting this issue in 25R1.


AshenR
Hero (Partner)
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  • Hero (Partner)
  • 110 replies
  • July 17, 2025

@SimonTestard Did you configure a reverse proxy server as a load balancer?


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  • Hero (Customer)
  • 322 replies
  • July 18, 2025
AshenR wrote:

@SimonTestard Did you configure a reverse proxy server as a load balancer?

 

To be quite honest I don’t know, we’re on Managed Cloud by IFS, so we don’t handle any of the middleware/infrastructure ourselves.


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  • Sidekick (Customer)
  • 6 replies
  • July 23, 2025

Also having this problem after 25R1 SU1 deploy. Can you please suggest how to get rid of it by setup on proxy sever? We have on-premise IFS Cloud version. Thank you


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  • Hero (Partner)
  • 155 replies
  • August 1, 2025

Hello,
Do you have any news on this issue?
The problem is still present in 25R1 SU1.
Thank you!


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  • Do Gooder (Customer)
  • 2 replies
  • August 1, 2025

Hi,

We have just upgraded to 25R1 and we have the message too.

If anybody has information, it will be appreciated.

Thanks and Regards,

Anne-Sophie


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  • Do Gooder (Customer)
  • 3 replies
  • August 6, 2025

We just upgraded from 24R1 to 25R1 and are now getting this message as well. We were not getting this message when on 24R1.


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