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Question

Unable to subscribe to notifications

  • Jun 27, 2024 9:09 AM UTC
  • 30 replies
  • 1272 views

JohannaKindvall
Sidekick (Employee)
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After upgrade to 24R1 i receive this information toaster message occasionally. I always get them when i log in, and then approximately one time each 10 minute. Message says “Unable to subscribe to notifications. You will not receive new notifications”. However i do still receive notifications. This issue is from a customer environment, and i have not seen it in other environments on 24R1. At least some other users have the same issue.

 

Any ideas on why i get this message?

 

 

30 replies

maheshmuz
Hero (Partner)
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  • Hero (Partner)
  • Aug 21, 2024 2:01 PM UTC

You can resolve this by enabling the `client-notification-services` pod in your `values.yaml` file. Update it as shown in the example below and re create the name space


ifsappclientnotification:
  replicas: 2
 


JohannaKindvall
Sidekick (Employee)
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  • Author
  • Sidekick (Employee)
  • Aug 21, 2024 2:25 PM UTC

Case CS0236676 was created to handle this issue.


tokrcz
Sidekick (Customer)
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  • Sidekick (Customer)
  • Oct 1, 2024 2:35 PM UTC

You can resolve this by enabling the `client-notification-services` pod in your `values.yaml` file. Update it as shown in the example below and re create the name space


ifsappclientnotification:
  replicas: 2
 

Hello, this doesn´t work for us, we use 2 replicas for this pod but still get such messages. 


Darshana Herath
Hero (Former Employee)
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Suggested solution didn't work, any other idea?


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  • Do Gooder (Partner)
  • Mar 10, 2025 2:08 PM UTC

Dear all,

We are still facing the same issue and are currently on APP10 UPD24. Does anyone have any suggestions on where to look or what to do?

Thanks,
Bram

 


Thushanthy Walter
Sidekick (Employee)
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Hi,

The issue has already been reported to the Product Development team, and the planned resolution is currently targeted for IFS version 24R2 EA.
Please note that this information is for planning purposes only and is subject to change.

Once the issue is resolved, we will confirm the specific update that includes the fix.

 

Regards,

Thushanthy


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  • Hero (Partner)
  • May 28, 2025 8:04 AM UTC

Any idea, whether this issue is fixed not in 24R2?

 


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  • Sidekick (Partner)
  • Jun 30, 2025 1:10 PM UTC

Hi,

The issue has already been reported to the Product Development team, and the planned resolution is currently targeted for IFS version 24R2 EA.
Please note that this information is for planning purposes only and is subject to change.

Once the issue is resolved, we will confirm the specific update that includes the fix.

 

Regards,

Thushanthy

Hi Thushanthy,

has this issue been resolved in Apps10? 

thanks

Gary 


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  • Hero (Customer)
  • Jul 17, 2025 11:23 AM UTC

Still getting this issue in 25R1.


AshenR
Hero (Partner)
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  • Hero (Partner)
  • Jul 17, 2025 12:27 PM UTC

​@SimonTestard Did you configure a reverse proxy server as a load balancer?


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  • Hero (Customer)
  • Jul 18, 2025 6:16 AM UTC

​@SimonTestard Did you configure a reverse proxy server as a load balancer?

 

To be quite honest I don’t know, we’re on Managed Cloud by IFS, so we don’t handle any of the middleware/infrastructure ourselves.


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  • Sidekick (Customer)
  • Jul 23, 2025 10:36 AM UTC

Also having this problem after 25R1 SU1 deploy. Can you please suggest how to get rid of it by setup on proxy sever? We have on-premise IFS Cloud version. Thank you


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  • Hero (Partner)
  • Aug 1, 2025 10:06 AM UTC

Hello,
Do you have any news on this issue?
The problem is still present in 25R1 SU1.
Thank you!


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  • Do Gooder (Customer)
  • Aug 1, 2025 10:29 AM UTC

Hi,

We have just upgraded to 25R1 and we have the message too.

If anybody has information, it will be appreciated.

Thanks and Regards,

Anne-Sophie


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  • Do Gooder (Customer)
  • Aug 6, 2025 6:53 PM UTC

We just upgraded from 24R1 to 25R1 and are now getting this message as well. We were not getting this message when on 24R1.


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  • Sidekick (Customer)
  • Aug 8, 2025 10:52 AM UTC

Hi, I created a case to IFS on this issue and they answered that this issue will be fixed in 25R1 SU3 that will be released on August 21. Hope it helps.


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  • Do Gooder (Customer)
  • Aug 18, 2025 7:27 AM UTC

Hi,

I got the same reply from IFS. Thank you for your replies.

 

Kind regards,

Anne-Sophie


Asela Munasinghe
Superhero (Customer)
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We are in 25R1 SU3 [in CFG and UAT] and we are getting it since yesterday, time to time. 

Our IFS partner, together with the hosting partner, did increase the header default size in the load balancer yesterday. I thought I am seeing this message after that only. 

Any ideas? 


Asela Munasinghe
Superhero (Customer)
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According to IFS support case CS0445795, the issue is fixed via 25R1 SU5 onwards. I don't have other RU / SU information unfortunately. 


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  • Sidekick (Customer)
  • Nov 28, 2025 2:39 PM UTC

Hello,

We just installed 25R1SU05 and we still get the message


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  • Hero (Customer)
  • Dec 23, 2025 5:20 AM UTC

Hello,

We just installed 25R1SU06 and we still get the message.


Lakshan Thiranagama
Hero (Former Employee)
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Hello,

We just installed 25R1SU06 and we still get the message.

Yes, we also experiencing the same in 25R1 SU6. System is showing this error instead of the logging out action that we had in older versions. Thanks!


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  • Sidekick (Customer)
  • Jan 26, 2026 1:02 PM UTC

Hello,

We just installed 25R1SU06 and we still get the message.

Yes, we also experiencing the same in 25R1 SU6. System is showing this error instead of the logging out action that we had in older versions. Thanks!

We have also this issue in 25R1SU05

We already added this line in the yaml file.


#  Message says “Unable to subscribe to notifications. You will not receive new notifications
ifsclientnotificationservices:
  replicas: 2


Darshana Herath
Hero (Former Employee)
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Still receiving this on 25R2 SU3 


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  • Hero (Customer)
  • Jun 12, 2026 9:20 AM UTC

I would be interested in it as well. 25R2SU4 using reverse proxy