The Print Job can not be printed. The selected printer is not mapped to any Print Agent

The issue could recreate in the IFS core environment

CS0125894

May I know which version and update is it?

IFS Aurena framework version: 22.2.2.20221102174602.0
IFS Aurena client version: 22.2.2.20221102174602.0
IFS OData provider version: 22.2.2.20221103033800.0

@Darshana Herath 

I received the same in error in IFS Cloud 23R1 today when I was going to print a report using a new layout.

For the standard IFS report layouts, the error does not appear though.

What do you think the reason could be?  Any suggestion to overcome this error ?

IFS Cloud Web version: 23.1.2.20230615100541.0
IFS OData provider version: 23.1.1.20230530125512.0

The Print Job can not be printed. The selected printer is not mapped to any Print Agent.

Disna Marakkala wrote:

@Darshana Herath

I received the same in error in IFS Cloud 23R1 today when I was going to print a report using a new layout.

For the standard IFS report layouts, the error does not appear though.

What do you think the reason could be?  Any suggestion to overcome this error ?

 

IFS Cloud Web version: 23.1.2.20230615100541.0
IFS OData provider version: 23.1.1.20230530125512.0

The Print Job can not be printed. The selected printer is not mapped to any Print Agent.

Hi Disna,

In our scenario, the issue is with the customized XSD file.
 

Thanks Darshana!

I think it may be due to Print Agent configuration.

No, as it should NOT search for print agent configuration for logical printers (No_Printout).

1. The issue might be related to the core in your version- please check the issue in the core.
2. It might be with customization if you have any related to the  report with the issue.-You can check with the core files (the core XSD and the core layout) in your instance.

Hi Darshana,

I did not do any change to the core XSD file.

what I wanted to print preview was the ‘Product Catalog’ IFS Operation report as a SSRS report.

So I created a new layout called ‘SSRS’ with a .rpl layout file as shown below.

Print preview works fine for the Standard IFS layout (Landscape), no errors.

The error occurs only when I preview the report with the new layout(SSRS).

Disna Marakkala wrote:

Hi Darshana,

I did not do any change to the core XSD file.

what I wanted to print preview was the ‘Product Catalog’ IFS Operation report as a SSRS report.

So I created a new layout called ‘SSRS’ with a .rpl layout file as shown below.

 

Print preview works fine for the Standard IFS layout (Landscape), no errors.

The error occurs only when I preview the report with the new layout(SSRS).

It means the issue is with the .rpl file that you have to investigate.
I will check my files if I could manage time today to provide you more information.

Good Luck 
 

@Darshana Herath ,  

Below shows my .rpl file. Do you see any difference with yours?

do you have any values in row 10 or 11?

Disna Marakkala wrote:

@Darshana Herath ,  

Below shows my .rpl file. Do you see any difference with yours?

do you have any values in row 10 or 11?

 

@Takesha Kaluarachchi 

Hi @Disna Marakkala,

I’m having the same issue with a RPL layout. Were you able to solve this? If so, what was the solution?

Did you ever get a resolution to this issue?  I’m having the same problem with a 23R2 customer.

Hi @kziese,

Actually yes!

Turned out this error message is a generic error. The actual issue was with the connection between the ifsapp-reporting-ren pod and the SSRS server. 

Please refer to below guide on how to troubleshoot and fix the error:
https://medium.com/@himaaaasha/a-complete-guide-to-ssrs-reporting-in-ifs-cloud-part-2-1bdfc0024a35

Dear all,

we faced the same issue with 23R2SU10 on our internally developed label report and the reason was typing mistake in XSD file, which was created manually.

Hope this helps

Jan