Using all available options to find support. Running IFS Apps10 UPD8
We recently moved our document management repository from Database to Shared Directory.
An unexpected problem came out of that. A scheduled migration job we were using to clean up- bad doc man entries prior to the move (because they caused the migration to fail) was run in PROD and while it worked with the database repository, under Shared Directory - it deleted all of our document management entries.
This happened over the weekend. When it was discovered this morning, we shut all users out and we are trying to recover. I have an open case with IFS but I’m going on 3 hours with no response. We did confirm the documents are still in the shared directory, so it looks like on the db records were cleared.
I do have IT restoring a weekend back that happened just prior to this happening. From what I can tell, the views (really their underlying tables) I need to recover are:
- DOC_ISSUE_REFERENCE
- DOC_REFERENCE_OBJECT
- DOCUMENT_ISSUE_ACCESS
- DOC_TITLE
- APPROVAL_ROUTING
- DOC_STRUCTURE
- DOC_TRANSMITTAL_PROJ_INFO
- EDM_FILE
- DOC_ISSUE_ORIGINAL
- DOCUMENT_ISSUE_HISTORY
I have the additional challenge that about 100 documents were uploaded before the problem was found.
I’m hoping I can use the backup to restore the data from these tables,, without requiring a full database restore which would lose the work done this morning.
Any and all suggestions on the best way to do this would be welcome.