Question

Stream error

  • 8 January 2024
  • 4 replies
  • 69 views

Userlevel 7
Badge +22
  • Superhero (Customer)
  • 949 replies

Dear community,

we have a new IFS environemnt.

We are able to send emails and streams. But we don’t see the value. There is a cross.

 

 

Can anyone help?


4 replies

Userlevel 7
Badge +31

Hi @Link,

When you hover over the cross do you see any error message? Please go through the streams troubleshooting doc:

https://docs.ifs.com/techdocs/foundation1/040_administration/220_user_interface/400_streams/010_troubleshooting/default.htm

Hope this helps!

Userlevel 7
Badge +22

Hi @Charith Epitawatta 

it shows me the following message:

 

I am affraid i need to create a case, right?

Thank you.

Badge +4

Hi @Link ,

 

If you are having a Proxy server, check the mandatory proxy settings are configured correctly.

Kindly make sure below things configured correctly.

  •  /websocket - websocket support needs to be enabled in the proxy to upgrade a http connection to a websocket connection.
  • /main/ifsapplications/web/server/notifications - websocket support needs to be enabled in the proxy to upgrade a http connection to a webscocket connection.

 

Please refer the “Mandatory proxy settings” section in below documentation.

https://docs.ifs.com/techdocs/foundation1/010_overview/210_security/090_exposing_to_internet/default.htm

 

Thank you,
Abises

 

Userlevel 7
Badge +22

Hi @Abises Weerasekera 

we are in cloud. Do we have access to the proxy server?

Thank you a lot for sharing your know how. 

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