A few users are getting this error, when trying to view attachments in Apps 10
the attachment shows that it’s there, but they cannot view it.
“ slow network mode click here to view attachments”
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Hi
The users probably have slow network optimization enabled in IEE. Please ask the users to try below steps.
- Login to IEE and press ’Alt’ key. This will show the IEE menu bar at the top.
- In the menu bar, go to Tools->Options
- Go to 'Server' tab
- Uncheck 'Optimize for Slow Network' check box and press OK.
See if the issue persists after performing above steps.
Hope this helps!
That did not work fully, now I get another error “No attachment types enabled”
Hi
1. Please see whether following Permission Sets are granted to the users:
- DOCUMENT_ATTACHMENT - Grants permission to use the Document Attachment Pane in IFS Enterprise Explorer
- DOCUMENT_ATTACHMENT_VIEWER - Grants read-only permission to use the Document Attachment Pane in IFS Enterprise Explorer
If not, grant them.
2. Go to Refresh Server Cache window in IEE and do a Security and Object Connection cache refresh.
3. Ask the users to restart the application and see if the issue persists.
Please perform steps 2 and 3 regardless of the result of step 1.
Hope this helps!
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