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Scan It for IFS Applications 10 keeps stopping


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Hi All,

Earlier we were unable to connect to the customer portal.

server name is stal01 but config was set to stas01 for some reason and once we add this stas01 to DNS manager, we were able to connect to the IFS TAS customer portal successfully.

But now we are having an issue when trying to login to the android device as below.

What should we check to fix this issue.

Kindly advice me.

Thank you in advance.

 

Best answer by Dario Zani

https://community.ifs.com/announcements-notifications-280/urgent-notification-scanit-app-version-1-0-10-has-some-incompatibility-issues-including-with-the-account-manager-app-that-can-prevent-its-operation-22132

 

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9 replies

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  • Hero (Employee)
  • 544 replies
  • Answer
  • May 24, 2022

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  • Author
  • 276 replies
  • May 24, 2022

Hi @Dario Zani ,  Thank you for your quick response.😊

I will check the shared post and let you know.

Many Thanks,

DNG


Forum|alt.badge.img+17
  • Hero (Employee)
  • 544 replies
  • May 24, 2022

Don’t count on that quick response every time, it was pure luck that I just searched for scanit just now 😉


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  • Author
  • 276 replies
  • May 24, 2022

Do you have any idea how to find ScanIt app version, please?


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  • Author
  • 276 replies
  • May 24, 2022

I found the following from Customer portal 

 


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  • Hero (Employee)
  • 544 replies
  • May 24, 2022

I don’t remember exactly and I don’t have working android scanner where I’m sitting now so I can’t look it up either, but I would guess you would be able to see the version inside the app somewhere, like ‘about’ or something similar.


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  • Author
  • 276 replies
  • May 24, 2022

Thank you so much @Dario Zani 


NickPorter
Superhero (Customer)
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  • Superhero (Customer)
  • 324 replies
  • May 24, 2022

@MitDenukN the version showing in the screenshot is the server version.  If you want to see which version of the app is installed on a device: in the app, click on the icon with 3 dots in the top right of the screen and select About

Nick


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  • Author
  • 276 replies
  • May 25, 2022

Thank you so much @NickPorter 


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