print Customer Order Confirmation with media

Hi ​@MitDenukN ,

What’s happening

You’ve set:

• Media → Print Option = Print ✅

But:

 That only makes the media available for printing
 It does NOT automatically include it in the report layout

 Why media is not showing

In IFS:

• Media (attachments/images) are:
  • stored separately
• Reports (RDL / Crystal):
  • must explicitly fetch and render media

 So unless the report is designed to:

• retrieve media
• display it

 it won’t appear

 What people usually check

✔ 1. Report layout (MOST IMPORTANT)

Check your Customer Order Confirmation report:

• Does it include:
  • media retrieval logic?
  • image field / BLOB handling?

 Standard reports usually:

• do NOT include media by default

✔ 2. Media connection

Verify:

• Media is attached to:
  • correct LU (CustomerOrder / line / header)
• Media type:
  • image / PDF (supported)

✔ 3. Print option meaning

Important clarification:

 “Print = Yes” means:

• media is allowed to be printed
• not that it will be automatically included

 What people usually do

✔ Option 1 (most common)

Customize the report:

• Modify RDL / Crystal
• Add:
  • media retrieval API
  • image field

 Example (concept):

• fetch media via:
  • document/media API
• bind to report image control

✔ Option 2

Use:

• Document Management integration
• Attach documents via:
  • report-aware structures

✔ Option 3 (simpler workaround)

• Include media reference:
  • URL / link
• instead of embedding image

 Key limitation

 Out-of-the-box:

• Customer Order Confirmation:
  • does NOT automatically print attachments/media