I am guessing a bit here but...

The only print agent available on the Add-Ons page is the "IFS Print Agent Dot Net installation version." I think we need a 64 bit version, as we are seeing an error in the system logs when trying to start the service. It is raising an error with KERNALBASE.dll, in SYSTEM32 directory.

Should there not be a 64 and 32 bit versions of the print agent? Or does the .NET version support both 32 and 64 bit printers?

The error we are getting when starting the service is:

Faulting application name: IFSPrintAgent.exe, version: 1.0.2.0, time stamp: 0x5fab8b55
Faulting module name: KERNELBASE.dll, version: 10.0.17763.2452, time stamp: 0xad1c2e55
Exception code: 0xe0434352
Fault offset: 0x0000000000039319
Faulting process id: 0x2e84
Faulting application start time: 0x01d83584f6eb43b5
Faulting application path: D:\IFSPrintAgent_dehaacc\IFSPrintAgent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 1b345a63-e62a-40a8-af6c-8dde081b01ec
Faulting package full name:
Faulting package-relative application ID:

Any bright ideas?