We are on Appsv9, and have just applied update 16.
We have noticed that on occasions, Print Manager is erroring with ‘No PDF report returned from Crystal Web Service’.
Obviously this is only on documents that are generated via Crystal Web Service.
We have 3 x Crystal Web Services running and as far as I can remember, we have not seen this issue in Apps v9 before.
The error in the Crystal Web Service log is:
18/03/2020 15:23:06[IFSCRWebSetupIFS9Lb]-[GetSavedPDFReport] The web instance is busy. The request will be forwarded to the next available instance.
Has anyone else had this? has anyone seen this behaviour after an update? (we were on update 12).
My guess would be to create a couple more Web services, but i suspect something somewhere has changed, for this to become a problem now. I believe we are only seeing this when the system is busy.
Best answer by SrikanthView original