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Would it be possible for IFS to produce a debugger enhanced version of the Print Agent for use by customers when undiagnosed problems turn up in a Print Agent service?  Such a version would merely have displays of key values added to route additional basic information to the existing Print Agent console.  Please let us know if A) this has ever been done before and 😎 if not, whether or not it could be arranged in a timely manner for this customer.  

IFS Support asks this on behalf of a customer which has normal successful results from use of their Print Agent over 90% of the time but they occasionally will have a print job get stuck in Remote Waiting status on their print agent server.  Existing print agent console logs don’t give sufficient information to identify causes of the print job failure.  They only give an error message and state the job has failed.

See LCS case G2225593-B for additional details of the customer and troubleshooting steps taken to date.

 

PROBLEM:   intermittent errors with customer’s Print Agent

RECREATED IN CORE:  No.  Only occurs at customer’s site

RECREATED IN CUSTOMER’S ENVIRONMENT:  yes, but at unpredictable intervals (hence the request for additional debugging help)

BUSINESS IMPACT:  intermittent need for repeating print job requests by IFS users and associated inconvenience to users

IMPORTANCE:  customer is inconvenienced by unpredictable need to repeat print requests at times

REQUEST FROM R&D:  Is it possible to provide a “debugger version” of Print Agent to customers which might display additional information upon print job errors?

I second this.

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