Skip to main content

Hello everyone,


We have discovered the following:
When we create a new request and want to assign the work to a specific person, no persons are suggested. As soon as we deactivate the “Apply Constrains” function, we see the persons, but it is only by a new request. Since we have several resource groups, we see the persons twice. 

In our test environment, we have no problem selecting a person and do not need to deactivate the “Apply Constrains” function:

 

Does anyone have any idea what the problem is?

 

Thank you!

Hi,

 

The reason for not seeing any available resources when “Apply constraints” is set could be that:

  • The Work Task Company is different that the resources company
  • The Resources are not set as “Used in Service”
  • The Service Organization on the Work Task is different than the resources service organization.
  • There are no resources in the resource group on the resource demand.

Best to double-check these settings on one of the resources and test.

Hello @ajnsse,

 

Thank you for your reply. It helped us dig a little deeper in the settings. The service resources were not connected to the service delivery unit of the dataset and this is why we had the issue.

 

Best regards,

Iulia

Reply


Terms & ConditionsCookie settings