Hi Aurena native mobile Framework experts,
One of our customer have reported they are getting login credentials expired message very frequently(sometimes it is 3 time per 10 minutes and sometimes within every few hours ) In the aurena native MWO application(service and maintenance engineering ) . When the users entered the credentials they could keep working but this is really annoying to the users since they have to enter credentials very frequently.
This customer only use standard DB authentication and they do not have "Difs.oidc.accesstoken.lifetime" or "Difs.oidc.refreshtoken.lifetime" setup explicitly which means these parameters are in their default value.
Refer to the following instances from the mobileDevice log. I have attached the full log as well
Error instance #1 around 08:01 PM
Time Stamp I 1/7/2022 8:01:14 PM Line 259748
Time Stamp E 1/7/2022 8:01:15 PM Line 259751
Time Stamp I 1/7/2022 8:01:20 PM Line 259790
Error instance #2 around 08:04 PM
Time stamp I 1/7/2022 8:04:23 PM Line 261445
Time Stamp E 1/7/2022 8:04:24 PM
Time Stamp I 1/7/2022 8:04:53 PM Line 261479
Error instance #2 around 08:09 PM
Time Stamp I 1/7/2022 8:09:49 PM Line 262436
Time Stamp E 1/7/2022 8:09:50 PM Line 262437
Time Stamp I 1/7/2022 8:09:53 PM
Can you please kindly share your knowledge on how to narrow down this issue ?
