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Hi Aurena native mobile Framework experts,

One of our customer have reported they are getting  login credentials expired message very frequently(sometimes it is 3 time per 10 minutes and  sometimes within every few hours ) In the aurena native MWO application(service and maintenance engineering ) . When the users entered the credentials they could keep working but this is really annoying to the users since they have to enter credentials very frequently.

This customer only use standard DB authentication and they do not have "Difs.oidc.accesstoken.lifetime" or "Difs.oidc.refreshtoken.lifetime" setup explicitly which means these parameters are in their default value.

 

Refer to the following instances from the mobileDevice log. I have attached the full log as well

Error instance #1 around 08:01 PM

 

Time Stamp I   1/7/2022 8:01:14 PM Line 259748

Time Stamp E  1/7/2022 8:01:15 PM Line 259751

 

Time Stamp I   1/7/2022 8:01:20 PM Line 259790

 

Error instance #2 around 08:04 PM

Time stamp I   1/7/2022 8:04:23 PM Line 261445

Time Stamp E  1/7/2022 8:04:24 PM

 

Time Stamp I   1/7/2022 8:04:53 PM Line 261479

 

 

 

Error instance #2 around 08:09 PM

 

Time Stamp I   1/7/2022 8:09:49 PM Line 262436

Time Stamp E  1/7/2022 8:09:50 PM Line 262437

 

Time Stamp I   1/7/2022 8:09:53 PM

 

Can you please kindly share your knowledge on how to narrow down this issue ?

 

Hi @kathlk ,

Do you have comment on this?  This customer only use standard DB authentication and they do not have "Difs.oidc.accesstoken.lifetime" or "Difs.oidc.refreshtoken.lifetime" setup explicitly. But they get the token expiry frequently. 

 

Kind Regards,

Subash Perera

@danister.ratnasothy , @Binesh - Any Comments? 

Hi @Subash Perera , Do you have any findings related to this.  Some Users are getting this log in credentials expired pop up several times during the day and it is very annoying to them. Do you know if anything could be done to avoid this issue. The users are login with SSO.

Thanks!

Hi,

I have the same question asked by my customer for MWO Maint app on IFS Cloud 22R1.

Is there any functional parameter set up somewhere that we can change to configure the expiry duration ?

Thanks

Lénaïc

I am getting this as well in a customer environment for mWO MaintEngApp on IFS Cloud 22R1.  Anyone have any findings on this?

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