+1
We have created an Application Server Task with a noreply@ email address as “Email Sent From”:
and in Setup IFS Connect – Mail Sender looks like this:
Still, the email arrives from the user account s_azure.smtp@:
We have tried with “Override mail sender” both checked and unchecked, but this doesn’t change anything.
Anyone with the same issue, or with a solution for it?
Best answer by NickPorter
View original
+20
Hi
Default mail sender setting is tricky to play with :) Try following and see if it works
Cheers!
Damith
+1
Hi
Default mail sender setting is tricky to play with :) Try following and see if it works
Cheers!
Damith
Hello Damith.
Thank you for your comment. However, this has already been tried, and it does not work.
Regards,
Kathrine Rane.
+20
Hi
Can you check the application message for the emailing the quick report and see what’s the value for the Sender in message line to check if the sender sets from the schedule task is set properly?
If you haven’t tried yet, set a user id (eg. IFSAPP) in the Email Sent From and see if it picks the user email?
Cheers!
Damith
+1
Sender here is noreply@ , but not in the email I received.
I’ve tried with IFSAPP too, but it didn’t change anything.
Regards,
Kathrine Rane
+20
Hi
can you try to reply to the received mail and check what’s the correct sender of the email. I just wonder if IFS ignores the sender parameter and uses the default sender or it’s the sender name which is wrong.
Cheers!
Damith
+1
It’s not just the name:
I appreciate that you are trying to help us here :)
+18
My guess (and it is just that) is that the SMTP service in o365 is not allowing the account being used (s_azure.smtp) to send out as a different account regardless of what you tell it to do. Most mail services can be configured to prevent sending as someone else during a message relay, which is part of how spam email works, and this might be what you’re seeing.
Can you or someone on the o365 look into that configuration on the mail service side?
Nick
+20
Out of curiosity, I tried to schedule a report with another user as sender in the quick report app server task and seems the functionality is working.
Note that OVERIDE_MAIL_SENDER is unchecked for the mail sender configurations. If this is the same setup as you, I’m leaning towards the O365 configurations issue as suggested by
Some time ago I saw the same problem but then the application message was failed since the mailbox doesn’t have privilege to send as another user. But it could have been changed in O365 now.
Damith
+1
My guess (and it is just that) is that the SMTP service in o365 is not allowing the account being used (s_azure.smtp) to send out as a different account regardless of what you tell it to do. Most mail services can be configured to prevent sending as someone else during a message relay, which is part of how spam email works, and this might be what you’re seeing.
Can you or someone on the o365 look into that configuration on the mail service side?
Nick
Hello Nick.
Thank you for your reply.
We assume this is the reason for our trouble.
Regards,
Kathrine Rane
Out of curiosity, I tried to schedule a report with another user as sender in the quick report app server task and seems the functionality is working.
Note that OVERIDE_MAIL_SENDER is unchecked for the mail sender configurations. If this is the same setup as you, I’m leaning towards the O365 configurations issue as suggested by
Some time ago I saw the same problem but then the application message was failed since the mailbox doesn’t have privilege to send as another user. But it could have been changed in O365 now.
Damith
Hello
The one that works has followed the reporting rule settings and the one that doesn't work since the mailbox doesn’t have privilege to send as another user aloso has the following title: PDF file for Confirmation de cde client report for result key 1984 is ready .
I want to know if it’s possible stop sending this second email, which will still fail.To only have one record in application message
+20
Hi
In O365 admin center, you can give the mailbox user to send as other user
Give mailbox permissions to another user - Admin Help - Microsoft 365 admin | Microsoft Learn
I assume you have checked the Send Email checkbox in your print dialog which triggers the second email. instead of that, you can set the printer to No Printout, which will still trigger the report rule and send the mail accordingly.
Hope it helps!
Damith
Hi
In O365 admin center, you can give the mailbox user to send as other user
Give mailbox permissions to another user - Admin Help - Microsoft 365 admin | Microsoft Learn
I assume you have checked the Send Email checkbox in your print dialog which triggers the second email. instead of that, you can set the printer to No Printout, which will still trigger the report rule and send the mail accordingly.
Hope it helps!
Damith
Hello
Thanks for you answer
But where should i go to set the printer to No Printout.
And yes i checked the Send Email CheckBox in the print dialog .
This is for exemple reporr rule Action i created for
User will trigger mail sending and define destinator in the print dialog
and this is the result in the application message page.
Regards,
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