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Hi,

I am reaching out to seek guidance on an issue I am encountering while working with Assistants, specifically related to the behavior of Tabs and Steps during the override process.

Issue Description: When attempting to override Assistants by modifying the Steps, I observe that instead of removing the specified Steps, the system adds additional Steps to the existing set. This results in duplicated entries rather than an actual override. A similar issue occurs with Tabs – instead of replacing them, additional Tabs are added on top of the original ones.

Questions and Assistance Required:

  • Are there any known limitations or constraints with the override functionality specifically related to Tabs and Steps?
  • Is there a recommended method or best practice to override Steps and Tabs without duplicating the existing ones?
  • If this behavior is intended, could you advise on any workarounds or adjustments that would allow for the effective customization of Assistants without redundancy?

I would appreciate any documentation or technical guidance you could provide to address these issues.
Thank you for your assistance.
 

Best regards,
Md. Mizanul Islam / https://www.linkedin.com/in/mizanulislam/

 

​@MizanulIslam what is your iFS Cloud version? and are you trying to do this as a customization or as a configuration change?

Best regards,

Rukmal

Hi ​@Rukmal Fernando 

I am working with 24R1 GA for customization. 

 

Thanks 

Hi ​@MizanulIslam,

Did you find an answer to your question? I’m having the same trouble when trying to add a new group to an existing tab, but I can’t see I way to do it using override.

For now I’m picking an existing group to add my new fields, but it would be nice to be possible to add new groups to existing tabs.

 

Best Regards,

Douglas

Hi, I can't recall how I achieved that one. But Overtake Core might resolve your issue.

Overtake would be a way, but then I would need to copy the entire page to the Cust layer and if some change is applied to the Core Layer, the same change would be needed to be replicate to the Cust Layer, so that is why I don’t want use Overtake.

Thanks for your reply!

Yeah, exactly. This was the problem. 🙂

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