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LCS down?

  • 28 July 2021
  • 9 replies
  • 519 views
A
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  • Arend
  • Sidekick (Customer)
  • 76 replies

Hi all,

 

We cannot login to LCS and our Customer Contact is on holiday.
How can this be reported?

 

Arend

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Best answer by Michelle Evans 28 July 2021, 13:45

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9 replies

Yasas Kasthuriarachchi
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Hi @Arend,
Can you please let us know the portal or URL through which you access?
Hi @Michelle Evans is this something you could help or direct to?
Thanks & Best Regards,
Yasas

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Hi Yasas.

 

Here is the direct link used:

Login to IFS Services

 

 

Yasas Kasthuriarachchi
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CC: Anna-Lena Alice Lindaker; Linda (since Maersk Supply Service)

Michelle Evans
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Hi @Arend,

 

Can you please try to login using this link?

 

If the issue is that you don’t yet have an account to access the IFS Portal, you can request to register for an account by following the same link and scrolling down the page and selecting ‘Register’ instead of ‘Login to the IFS Portal’.

 

If you are a Partner and require access to the Portal, you can register for a Partner account here.

 

If you already have an account but are still experiencing login issues after trying the link above, the following troubleshooting articles should help:

 

Why am I getting an error whilst trying to log into the IFS Portal?

Is there a guide to prevent lockout issues when changing the password?

Have there been changes in how to access the Internet Support Center portal?

How is the IFS Password changed in the Customer Portal?

I hope this helps.

Michelle

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Hi Michelle,

 

The same issue arises from the link you shared (already tried that).

 

Arend

Michelle Evans
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Hi @Arend,

Can you please share further details of the exact issue you’re experiencing (with screenshots and error messages), and also confirm that you’ve checked the troubleshooting articles I shared in my previous reply?

I’m confident that these will help with most login issues but it depends on the nature of the issue you have.

Michelle

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Hi Michelle,

 

It seems that the issue has solved itself now. 

When i tried to login again to get the screenshot, it finally let me (and my colleagues) login again.

Case to be closed

 

Michelle Evans
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Hi @Arend,

Thats great, really pleased that the issue is sorted for you.

Wishing you a great day!

Michelle

Yasas Kasthuriarachchi
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Userlevel 7
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Hi @Arend glad to hear this issue is resolved now :)

Hi ​​​@Michelle Evans thank you very much for your help :)

Have a great day!
Best Regards,
Yasas

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