Invalid state transition APPLICATION_MESSAGE

Good afternoon. The following error appears in the application messages:
 

ifs.fnd.base.SystemException: ORA-20105: ApplicationMessage.STATETRANSITION: Invalid state transition from [Finished] to [Failed] on application message [1349007]
ORA-06512: at "IFSAPP.ERROR_SYS", line 140
ORA-06512: at "IFSAPP.ERROR_SYS", line 341
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 2098
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 2102
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 1990
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 2044
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 462
ORA-06512: at "IFSAPP.APPLICATION_MESSAGE_API", line 469
ORA-06512: at "IFSAPP.APP_MESSAGE_PROCESSING_API", line 751
ORA-06512: at "IFSAPP.APP_MESSAGE_PROCESSING_API", line 756
ORA-06512: at line 1

I tried this method, but it didn't help.
What other options are there? Thank you.