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Internal Server Error on IFS Cloud

  • Nov 25, 2023 1:19 PM UTC
  • 11 replies
  • 935 views
Sidekick (Customer)
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Hi everyone,

Did anyone experiencing an internal server error while logging into IFS Cloud? It happens randomly even with initial load on IFS Cloud. Sometimes refreshing the page doesn't work. The user needs to restart the browser or navigate back to the startup page and log in again. Is this a cache issue?  We are using Google Chrome. Are there any tricks to get rid of this?

Thanks!

 

    11 replies

    Do Gooder (Customer)
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    • LimaNovember
    • Do Gooder (Customer)
    • Nov 4, 2024 5:49 PM UTC

    Bumping this topic as we have the same problem with 24R1.

    Asela Munasinghe
    Superhero (Customer)
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    ​@ZhanHao ​@LimaNovember one of my users also get the same error. Have you figured out why this error occures?

     

    https://www.linkedin.com/in/asela61/
    Sidekick (Customer)
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    • Alex Ivkovic
    • Sidekick (Customer)
    • Jan 9, 2025 4:20 AM UTC

    This happens frequently when the session times out and the user tries to log back in. We find ALT-Home fixes it.  We actually had to get some single button USB keyboards for our shop floor computers since they are touchscreen. We programmed them for ALT-Home and they work fine. I have a case open with IFS but no answers so far

      Asela Munasinghe
      Superhero (Customer)
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      Thanks Alex, once you have an answer from IFS, please post it here

      https://www.linkedin.com/in/asela61/
        Sidekick (Customer)
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        • ZhanHao
        • Author
        • Sidekick (Customer)
        • Jan 13, 2025 2:56 AM UTC

        ​@ZhanHao ​@LimaNovember one of my users also get the same error. Have you figured out why this error occures?

         

        Remove the words after .com in the URL. This works for me.

        Do Gooder (Customer)
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        This happens frequently when the session times out and the user tries to log back in. We find ALT-Home fixes it.  We actually had to get some single button USB keyboards for our shop floor computers since they are touchscreen. We programmed them for ALT-Home and they work fine. I have a case open with IFS but no answers so far

        You must have the browsers startup page set to the ifs login url and thats why ALT+HOME works for you, same can be done by just setting a link with your url/main/ifsapplications/web/start on your browser’s favorite bar and clicking it.

        either way I find it annoying and confuses users the first few times and IFS should do something about it.

        Sidekick (Customer)
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        • Alex Ivkovic
        • Sidekick (Customer)
        • Jul 1, 2025 1:05 PM UTC

        R and D has finally identified the issue and there is supposed to be a fix in 25R2

        TEZMINO
        Do Gooder (Customer)
        • TEZMINO
        • Do Gooder (Customer)
        • May 11, 2026 7:30 PM UTC

        Any update?

        Do Gooder (Partner)
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        • Sara Iigusa
        • Do Gooder (Partner)
        • Jun 30, 2026 10:43 AM UTC

        R and D has finally identified the issue and there is supposed to be a fix in 25R2

        I recently experienced a very similar issue on our environment. In my case, I had IFS Cloud open in two different browser tabs, and this internal server error occurred in only one of them while the other tab worked fine.We are currently running on IFS Cloud 24R2.

        As mentioned by Alex, this was expected to be fixed in 25R2. Does anyone know if this fix has actually been released and applied? Also, is there any official documentation that explains the root cause and details of the fix?

        Any updates would be greatly appreciated!

        cwinnett
        Do Gooder (Customer)
        • cwinnett
        • Do Gooder (Customer)
        • Oct 27, 2026 5:54 PM UTC

        R and D has finally identified the issue and there is supposed to be a fix in 25R2

        I recently experienced a very similar issue on our environment. In my case, I had IFS Cloud open in two different browser tabs, and this internal server error occurred in only one of them while the other tab worked fine.We are currently running on IFS Cloud 24R2.

        As mentioned by Alex, this was expected to be fixed in 25R2. Does anyone know if this fix has actually been released and applied? Also, is there any official documentation that explains the root cause and details of the fix?

        Any updates would be greatly appreciated!

        Confirming that we are on 25R2 and experiencing this very issue. It appears this issue has NOT been fixed and we currently have raised a case with IFS Support because we have users hitting this issue during our Go Live.

          PhillBronson
          Hero (Customer)
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          • PhillBronson
          • Hero (Customer)
          • Oct 29, 2026 2:05 PM UTC

          ​@hamalk is there an IFS representative that can speak to this experience? Suggest settings and/or a timeline for fixes that don’t involve the user manipulating the url or hitting back several time would be great. If this information already exists, could you please point us to it?


          This happens even in the buildplace so it seems to be inherent in the standard setup.

          https://www.linkedin.com/in/phillip-bronson/
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