Skip to main content

Today morning we raised a High Priority ticket since we are unable to access the PROD environment.

Linking to <Server Address> is currently not possible. Server is not responding. Probable causes: * Your computer is not connected to the network. * Server is not running or is not connected to the network. * Application server not started. Contact your system administrator if this problem persists.

A connection attempt failed because the connected party did not reply correctly after a certain time, or the connection made failed because the connected host did not reply <IP Address and the Port>
 

IFS Cloud Supported mentioned the below.

We are currently experiencing an Azure regional issue and we are working with the vendor to restore the services as soon as possible. same issue has been reported for multiple customers in the West Europe region.

Can others verify this? 

Hi,

Yes looks like there is an outage and we also have a customer affected. Raise a ticket and get support from IFS cloud team

Yes @Ruchira the case is in progress, but haven’t heard from IFS for the last hour. Probably they are restarting the servers. 

Is your customer also in Europe? Are they also an azure customer? 

IFS confirmed that there was an Azure regional shortage. Seems it’s fixed now. The Production environment is up. 

Still awaiting a detailed RCA from the IFS team. We have already raised a case for that

Reply


Terms & ConditionsCookie settings