Hi,

Check if your IFSPRINT user account is locked or the user license is invalid.

Regards,

Chanaka

All seems okay! Thanks! 

Hi @Kasia 

Was there any recent maintenance on the environment? Could you please check whether the Print Agent is updated and its using the correct credentials? 
Also what is the error you get in the print agent logs?

Hi @Kasia 

Just one addition to above. Just try re-enter the password of IFSPRINT.  IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!

Print Queue Error says: 

com.datalogics.PDFL.LibraryException: License error.: License error. Error number 13

Log also has that followed by:

at com.datalogics.PDFL.PDFLJNI.Document_print__SWIG_0(Native Method)
    at com.datalogics.PDFL.Document.print(Document.java:532)
    at ifs.fnd.printingnode.RemoteJob.PDFLPrintDoc(RemoteJob.java:817)
    at ifs.fnd.printingnode.RemoteJob.perform(RemoteJob.java:787)
    at ifs.fnd.printingnode.RemoteJobProcessor.run(RemoteJobProcessor.java:126)

I’ve seen that in Tom’s reply. Where do you re-enter password for IFSPRINT? 

In the print agent configuration, you may need to rerun the print agent installation in order to re enter it.

That solved the issues for us! Thanks so much for your replies everyone. 

Kasia 

Glad we were able to help you on the issue you faced. It would be great if you could mark it as Best Answer. Knowing what worked for you could greatly help another member.