Hello my dear community,
Has anyone ever encountered Exception License error.: License error. Error number: 13 with IFS Print Agent. Anyone would have any ideas as to what caused it? What license am I to be looking at?
Thanks,
Kasia
Best answer by Ragaventhan Sathananda
View original
+15
Hi,
Check if your IFSPRINT user account is locked or the user license is invalid.
Regards,
Chanaka
Hi,
Check if your IFSPRINT user account is locked or the user license is invalid.
Regards,
Chanaka
All seems okay! Thanks!
+15
Hi
Was there any recent maintenance on the environment? Could you please check whether the Print Agent is updated and its using the correct credentials?
Also what is the error you get in the print agent logs?
+15
Hi
Just one addition to above. Just try re-enter the password of IFSPRINT. IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!
Hi
Was there any recent maintenance on the environment? Could you please check whether the Print Agent is updated and its using the correct credentials?
Also what is the error you get in the print agent logs?
Print Queue Error says:
com.datalogics.PDFL.LibraryException: License error.: License error. Error number 13
Log also has that followed by:
at com.datalogics.PDFL.PDFLJNI.Document_print__SWIG_0(Native Method)
at com.datalogics.PDFL.Document.print(Document.java:532)
at ifs.fnd.printingnode.RemoteJob.PDFLPrintDoc(RemoteJob.java:817)
at ifs.fnd.printingnode.RemoteJob.perform(RemoteJob.java:787)
at ifs.fnd.printingnode.RemoteJobProcessor.run(RemoteJobProcessor.java:126)
Hi
Just one addition to above. Just try re-enter the password of IFSPRINT. IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!
I’ve seen that in Tom’s reply. Where do you re-enter password for IFSPRINT?
+15
Hi
Just one addition to above. Just try re-enter the password of IFSPRINT. IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!
I’ve seen that in Tom’s reply. Where do you re-enter password for IFSPRINT?
In the print agent configuration, you may need to rerun the print agent installation in order to re enter it.
Hi
Just one addition to above. Just try re-enter the password of IFSPRINT. IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!
I’ve seen that in Tom’s reply. Where do you re-enter password for IFSPRINT?
In the print agent configuration, you may need to rerun the print agent installation in order to re enter it.
That solved the issues for us! Thanks so much for your replies everyone.
Kasia
+15
Hi
Just one addition to above. Just try re-enter the password of IFSPRINT. IFS automatically adds (what appears to be) encrypted password text into the password field even if the password field is actually BLANK (like after you uninstall and reinstall the print agent) so if everything looks good and things still don’t work make sure you have entered the IFSPRINT user’s password!
I’ve seen that in Tom’s reply. Where do you re-enter password for IFSPRINT?
In the print agent configuration, you may need to rerun the print agent installation in order to re enter it.
That solved the issues for us! Thanks so much for your replies everyone.
Kasia
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