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IFS External Report Gateway - Error in the last API

  • September 26, 2025
  • 4 replies
  • 153 views
Hero (Partner)
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Hello,

We encountered an error when using the latest REST API for the External Report Gateway (ReportGatewayHandler.svc/Upload) :

 

500 - "{\"error\":{\"code\":\"ODATA_PROVIDER_ERROR\",\"message\":\"An internal server error occurred. Contact administrator.\",\"details\":[{\"code\":\"PROJECTION_IMPL_EXCEPTION\",\"message\":\"Error while pushing message to redis queue\"}]}}"

 

We followed the official documentation:

https://docs.ifs.com/techdocs/25r1/050_reporting/000_reporting/251_operational_reporting/001_report_design/010_operational_reports/400_external_reporting_gateway

All other REST APIs are working correctly.

Can anyone help us? 

Thanks.

4 replies

Do Gooder (Partner)
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  • timmanuca
  • Do Gooder (Partner)
  • September 2, 2026

Hi TheoB,

I’m having a similar issue in the same step, but the error is:

{  "success": false,  "message": "IFS Report Gateway Handler returned error: IFS Action POST /Upload returned HTTP 500 Internal Server Error",  "code": "IFS_GATEWAY_HANDLER_FAILED",  "details": "{\"error\":{\"code\":\"ODATA_PROVIDER_ERROR\",\"message\":\"An internal server error occurred. Contact administrator.\",\"details\":[{\"code\":\"PROJECTION_IMPL_EXCEPTION\",\"message\":\"Error while uploading file to IFS FSS\"}]}}",  "timestamp": "2026-09-02T14:40:57.8033245Z"}

Did you have any luck in solving the issue?

Thanks.

Hero (Partner)
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  • TheoB
  • Author
  • Hero (Partner)
  • September 2, 2026

Hi ​@timmanuca,

You are close to getting it working.
File Storage simply needs to be enabled for your environment.
However, I do not have any information regarding its setup.

Best Regards

Do Gooder (Partner)
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  • timmanuca
  • Do Gooder (Partner)
  • September 3, 2026

Hi ​@TheoB 

Many thanks for the heads-up! I figured out what is the problem and found it somewhat “hidden” in the official documentation ;)

Best regards

 

 

    ROVECH
    Hero (Partner)
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    • ROVECH
    • Hero (Partner)
    • September 11, 2026

    Hi, a slightly different error message comes up for us at step 3 of the Upload (creating the virtual and uploading the binary onto the LobId work fine)., doing:

    {ifs_cloud_environment_url}/int/ifsapplications/projection/v1/ReportGatewayHandler.svc/Upload

     

    FSS is up and running, the payload and the headers are correct, using IFSFNDTPIINT as the service user.


    fails.

    ExecutionException from Sender thread
    Caused by: ifs.fnd.connect.senders.ConnectSender$TemporaryFailureException: Exception while sending data
    Caused by: ifs.fnd.base.SystemException: Bad request error: 400 ({"errors":[{"code":null,"message":"TraceId : ff73c3242e4e8a467d3e7fbad58919ce"},{"code":null,"message":"Failed to execute automation. Error in step [Upload POST]: An internal server error occurred. Contact administrator. "}]})

    This is on 26R1. Any ideas, ​@timmanuca could you share details on how you resovled your issue?

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