Skip to main content
Question

IFS External Report Gateway - Error in the last API

  • September 26, 2025
  • 2 replies
  • 117 views

Forum|alt.badge.img+14

Hello,

We encountered an error when using the latest REST API for the External Report Gateway (ReportGatewayHandler.svc/Upload) :

 

500 - "{\"error\":{\"code\":\"ODATA_PROVIDER_ERROR\",\"message\":\"An internal server error occurred. Contact administrator.\",\"details\":[{\"code\":\"PROJECTION_IMPL_EXCEPTION\",\"message\":\"Error while pushing message to redis queue\"}]}}"

 

We followed the official documentation:

https://docs.ifs.com/techdocs/25r1/050_reporting/000_reporting/251_operational_reporting/001_report_design/010_operational_reports/400_external_reporting_gateway

All other REST APIs are working correctly.

Can anyone help us? 

Thanks.

2 replies

Forum|alt.badge.img
  • Do Gooder (Partner)
  • September 2, 2026

Hi TheoB,

I’m having a similar issue in the same step, but the error is:

{  "success": false,  "message": "IFS Report Gateway Handler returned error: IFS Action POST /Upload returned HTTP 500 Internal Server Error",  "code": "IFS_GATEWAY_HANDLER_FAILED",  "details": "{\"error\":{\"code\":\"ODATA_PROVIDER_ERROR\",\"message\":\"An internal server error occurred. Contact administrator.\",\"details\":[{\"code\":\"PROJECTION_IMPL_EXCEPTION\",\"message\":\"Error while uploading file to IFS FSS\"}]}}",  "timestamp": "2026-09-02T14:40:57.8033245Z"}

Did you have any luck in solving the issue?

Thanks.


Forum|alt.badge.img+14
  • Author
  • Hero (Partner)
  • September 2, 2026

Hi ​@timmanuca,

You are close to getting it working.
File Storage simply needs to be enabled for your environment.
However, I do not have any information regarding its setup.

Best Regards