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IFS Cloud - what is "Service User"

  • June 13, 2022
  • 7 replies
  • 640 views

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  • Sidekick (Employee)
  • 50 replies

when creating a user in IFS Cloud,

for User-Type,  you can select End User / Service User

 

for End User , I know it is a normal Aurena user with username / password.

while, what is a “Serviec User”? what is used for?

 

does it a dummy user for Intergration(eg: with Dell Boomi )?

or it means an “After Service” user for matainix only?

 

Thanks,

 

 

Best answer by Ravi De Silva

Hi @Shou ,

 

Did you grant the companies, sites, ect to the service user. For me it is working fine with client flow.

 

 

 

 

Best regards,

Ravi

 

 

7 replies

Ravi De Silva
Do Gooder (Partner)
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  • Do Gooder (Partner)
  • 19 replies
  • June 13, 2022

Hi,

 

Service Users are used when creating new IAM Clients ( for Client Credential Flow). 

 

 

Best regards,

Ravi


Charith Epitawatta
Ultimate Hero (Employee)
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  • Ultimate Hero (Employee)
  • 1094 replies
  • June 14, 2022

Hi @Shou,

Service users are used for integrations, mainly for authentication. Have a look at the documentation regarding service users, which can be found here:

https://docs.ifs.com/techdocs/22r1/030_administration/010_security/010_users/#service-users

Hope this helps!


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  • Author
  • Sidekick (Employee)
  • 50 replies
  • June 15, 2022

@Charith Epitawatta @Ravi De Silva 

Thanks for your answer.

Just would like to know,  in practise , for intergraion with external system (SAP, MES , WMS)

which user will we use?

  1. Service User -  Client Credential Flow
  2. End User -  ROPC Flow 

why I ask is , for most of the API (eg: shop order, customer order),

by default it will return the data that a End User can see.

if we use Service User(Client Credential Flow) , it always returns a blank info 

 


Ravi De Silva
Do Gooder (Partner)
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  • Do Gooder (Partner)
  • 19 replies
  • Answer
  • June 24, 2022

Hi @Shou ,

 

Did you grant the companies, sites, ect to the service user. For me it is working fine with client flow.

 

 

 

 

Best regards,

Ravi

 

 


Forum|alt.badge.img+9
  • Author
  • Sidekick (Employee)
  • 50 replies
  • June 24, 2022

@Ravi De Silva 

 Thanks, after assign the company.  I also see my datas.


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  • Sidekick (Partner)
  • 16 replies
  • November 3, 2022

Hello, I’m having the same issue.  Did you just assign companies to the service user and then data appeared?  I’ve assigned companies but am still seeing no data.


Darshana Herath
Hero (Former Employee)
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  • Hero (Former Employee)
  • 121 replies
  • July 13, 2023

Hello, I’m having the same issue.  Did you just assign companies to the service user and then data appeared?  I’ve assigned companies but am still seeing no data.

I have the same issue