Question

IFS Cloud log in issue - Invalid username or password - auth_type=code

1 year ago
9 August 2022
5 replies
367 views

CovMayurJ
Do Gooder (Partner)
17 replies

Hi,

This is about IFS Cloud log in issue.

We cannot log in to Aurena client from any user (ifsapp owner, ifsadmin or any end user).

Error message: Invalid username or password.

We can log in to database from ifsapp owner, ifssys and ifsiamsys without any issues through sqlplus.

We have recreated middletier but issue still exist.
Then deleted pods one by one for ifs-ingress and then middletier recreated again (ie. namespace deleted and created from .\installer.cmd --set action=mtinstaller --values ..\..\..\config\ifscloud-values.yaml --values c:\ifsroot\deliveries\build-home\solutionset.yaml command)

But issue still exist.

Password are correct at ifscloud-values.yaml which we tested from sqlplus for ifsapp owner, ifssys and ifsiamsys users.

At the log file for ifsapp-iam, there was an error message as below.

We have noticed that at the above error message, the text ", auth_type=code," is not available.

Please let us know how to overcome above error.

Thanks,
Mayura

5 replies

CovMayurJ
Author
Do Gooder (Partner)
17 replies
1 year ago
9 August 2022

Hi all,

I have deleted ifs-ingress namespace and recreated again.

But still issue exist.

This time iam log has the text ", auth_type=code," added.

Userlevel 7

+21

Sajith D
Superhero (Employee)
405 replies
1 year ago
11 August 2022

Hi @CovMayurJ ,

Have you tried restarting the IAM pods to see whether that makes any difference? It would also make sense to have a quick connectivity check from IAM to the database using IFSIAMSYS to make sure the connectivity is ok. Ideally you should be able to see this in the logfile is there is a problem but worth a try.

Cheers.