Question

IFS cloud image resources not loading for specific users

  • 1 February 2024
  • 2 replies
  • 88 views
E
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Hello everyone,

 

The following is occurring in IFS cloud 22R2. We have noticed that when certain users log in images fail to load and they receive a “No access” warning message. Interestingly enough it only occurs when the user logs in with certain user IDs, but this isn’t the case for all users.

 

Example:

Person/PC 1 logs in as userID TESTUSER1, they can see the images

Person/PC 1 logs in as userID TESTUSER2, they can see the images

 

Person/PC 2 logs in as userID TESTUSER1, they can see the images

Person/PC2 logs in as userID TESTUSER2, they can not see the images

Error message: 

 

Things we have tried:

  • refreshing the users browser cache
  • refreshing the application resource cache
  • clearing the mapping cache

Any suggestions on rectifying this issue would be appreciated. 

 

Thank you,

LEdwards

2 replies

Charith Epitawatta
Rank
Userlevel 7
Badge +31

Hi @Edwards,

This seems a bit strange. 

  1. Try logging in to Aurena using an Incognito window in Chrome. 
  2. Try refreshing Aurena projection and metadata caches. Follow the instructions mentioned here:

     

  3. Try refreshing Security and Dictionary caches as well from Refresh Server Caches screen in Aurena. 

Hope this helps!

Charith - https://charith.xyz
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Userlevel 2
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@Charith Epitawatta Thank you,

 

This morning the PC this was being experienced on is no longer seeing this issue. Next time this occurs we will be sure to try your suggestions

 

Thanks again,

Lavon

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