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IFS Cloud Crystal Report error

  • February 8, 2023
  • 5 replies
  • 984 views
B
Superhero (Customer)
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Hello,

I am currently getting the error: “Error in retrieving the parameters” when attempting to view a quick report that is a crystal report.
 

 

Does anyone know where to look to fix this? The logs don’t provide any helpful information.

Logs:
 

Application - POST: [object Object]

Application - CMD(1): Execute Form_ViewReportCommand for 1 record(s).

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"SQL"]}})

Application - CMD(1): > "FALSE"

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"QUERY"]}})

Application - CMD(1): > "FALSE"

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"MS_REPORT"]}})

Application - CMD(1): > "FALSE"

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"DASHBOARD"]}})

Application - CMD(1): > "FALSE"

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"CR"]}})

Application - CMD(1): > "TRUE"

Application - CMD(1): navigate({"url":"page/QuickReportViewer/Crystal;$filter=QuickReportId eq ${QuickReportId}"})

Application - CMD(1): > "OK"

Application - CMD(1): if({"expression":{"==":[{"var":"record.QrTypeDb"},"WEB_REPORT"]}})

Application - CMD(1): > "FALSE"

Application - CMD(1): Done Form_ViewReportCommand.

Application - PATCH: [object Object]

Any help would be greatly appreciated

Thanks,
Bryan

Best answer by Charith Epitawatta

Hi @bdoucette,

 

Hope this helps!

 

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5 replies

Charith Epitawatta
Ultimate Hero (Employee)
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Hi @bdoucette,

 

Hope this helps!

 

Charith - https://charith.xyz
O
Sidekick (Customer)
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  • ovjose
  • Sidekick (Customer)
  • 20 replies
  • September 14, 2023

@bdoucette : What action did you perform to resolve the problem?

J
Do Gooder (Partner)
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  • JOATUK
  • Do Gooder (Partner)
  • 3 replies
  • November 17, 2023

Although not specified in the documentation you also need to install the CRDotNetRuntime.msi from the Crystal Installer before you run the CRWebSetup installer. If you don’t do this first then you will get the error in retrieving parameters error.

N
Do Gooder (Employee)
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  • Nilusha
  • Do Gooder (Employee)
  • 12 replies
  • February 29, 2024

@bdoucette : Can you please mention what you did to fix the issue? Thank You.

B
Superhero (Customer)
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  • bdoucette
  • Author
  • Superhero (Customer)
  • 250 replies
  • February 29, 2024

Hi @Nilusha and @ovjose 

This error is a pretty generic one. Could be an error with how you built the report, crystal web service engine, the data you are pulling from the report (for some reason crystal views have to have an additional ‘_A’ at the end of them or else they wont work), you arent pulling the correct view associated with the operational report, etc.

My fix was to correct the _A issue, but yours is probably different. Nilusha you would know more since you’re an IFS Employee.

 

Thanks,
Bryan

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