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IFS Cloud(24R1) - PSO 6.8 Integration connection issue

  • August 6, 2024
  • 7 replies
  • 233 views
K
Do Gooder (Partner)
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Hi Everyone , 

We are trying to connect PSO with IFS Cloud using IFS Optimization Framework Configuration Assistant. When configuration finishes all validations get successful, but Test connection fails saying ‘Failed to connect IFS Optimization Server’.

 

Also gives below error to set data manually : 

  • Failed to connect to IFS Optimization server account Default. Error message was: 400 - Bad Request. The user IFSSCHEDULING and the parameters OpenIdAuthority, OpenIdClientId, UserNameClaim may need to be set up manually. Do you want to continue?

Did anyone came across similar situation and can guide me solving the same?

 

Regards,

Nandani

7 replies

S
Superhero (Employee)
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  • Sajith D
  • Superhero (Employee)
  • August 8, 2024

Hi @kumarina ,

Are your environments on premise or hosted by IFS? If it’s hosted by IFS, you would need to raise a support ticket as there are few known issues around this in 24R1.

Cheers.

K
Do Gooder (Partner)
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  • kumarina
  • Author
  • Do Gooder (Partner)
  • August 12, 2024

@Sajith D It is on premise environment. We are working on whitelisting IPs. 

 

Regards.

Nandani

L
Do Gooder (Partner)
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  • Lahiruudara
  • Do Gooder (Partner)
  • October 25, 2024

Hi I am having the same issue. Did you able to find a solution for this @kumarina ?

K
Do Gooder (Partner)
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  • kumarina
  • Author
  • Do Gooder (Partner)
  • October 25, 2024

@Lahiruudara I did correction in the config and it works however connection issue solved after whitelisting as both environments for pso and ifs cloud is in different internal environments.

    rodrigocivil18
    Do Gooder (Employee)
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    • rodrigocivil18
    • Do Gooder (Employee)
    • March 7, 2025

    @LahiruudaraFiz a correção na configuração e funciona, no entanto, o problema de conexão foi resolvido após a lista de permissões, pois ambos os ambientes para pso e ifs cloud estão em ambientes internos diferentes.

    Estou tendo o mesmo problema, você poderia descrever o que fez para continuar?

    rodrigocivil18
    VivekNR
    Sidekick (Partner)
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    • VivekNR
    • Sidekick (Partner)
    • May 25, 2026

    ​@Lahiruudara , can you help with the solution in stes how to resolve, i am also getting the same error. It will be helpful.

     

    Thanks in advance

    Regards, /Vivek NR.
    L
    Do Gooder (Partner)
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    • Lahiruudara
    • Do Gooder (Partner)
    • May 26, 2026

    Hi Vivek, We had a DNS issue. Therefore we tried again after deploying in azure and it works fine now.

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