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IFS Cloud 24R1- No Default Object Key on Change Request (Object Connections)

  • January 24, 2025
  • 9 replies
  • 166 views
J
Hero (Customer)
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Hello,

We are on 24R1 and I enabled an object connection of EcoActionObjectConn and EcrObjectConn on the RoutingHead and DocIssue logical units. I’ve refreshed the object connection cache but when I go to the Change Request screen and into the object connection tab, I do see the RoutingHead LU but it does not seem to be pulling in a default drop down list of object keys. it’s the same story with the DocIssue LU.

Is there a reason for this? It seems to work with the EngPartRevision LU. See image below.

I just hope to get a better understanding if there’s something I potentially missed or if this is some sort of bug. Thank you.

Best answer by jayoneil98

I was provided some instructions from IFS tech support regarding this:

 

1.Log in to the environment.
2.Open a new tab and go to following links (please enter your environment url in the relevant section)

(i). https://<your-ifscloud- url>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
(ii). https://<your-ifscloud-url>/main/ifsapplications/web/server/clearmetadatacache

Please note that theses link does not open any pages.

3.Log out from the environment and log in again.

 

I had this issue come up again in 25R1. The instructions above worked for me but it seems to be that I have to run it every time a new object connection gets created or added.

    9 replies

    N
    Do Gooder (Partner)
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    • Navn
    • Do Gooder (Partner)
    • February 3, 2025

    Hi , Did you find any solution. I;m also experiencing te same issue.

    J
    Hero (Customer)
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    • jayoneil98
    • Author
    • Hero (Customer)
    • February 3, 2025

    Hi ​@Navn,

     

    Unfortunately, I did not find a solution yet to this. I did submit a support case to IFS regarding this. 

      N
      Do Gooder (Partner)
      Forum|alt.badge.img+2
      • Navn
      • Do Gooder (Partner)
      • February 4, 2025

      Thank you ​@jayoneil98 . Please update if you got any answer from them.

        J
        Hero (Customer)
        Forum|alt.badge.img+7
        • jayoneil98
        • Author
        • Hero (Customer)
        • February 10, 2025

        Hi ​@Navn 

         

        I was able to get mine fixed but that was because we ended up upgrading to 24R2. We are 24.2.1 now.

          N
          Do Gooder (Partner)
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          • Navn
          • Do Gooder (Partner)
          • February 10, 2025

          Thank you for the update ​@jayoneil98 . I believe it is a cache issue it is working fine in some environments but not in every environment. We are still doing some testing.

            matt.watters
            Ultimate Hero (Partner)
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            • matt.watters
            • Ultimate Hero (Partner)
            • February 12, 2026

            Seeing this behavior in a 24.2.6 world.

            If a response resolves your issue, please use "Best Answer" so that the thread can be closed and others can find solutions more easily. Regards - Matt
            T
            Sidekick (Partner)
            Forum|alt.badge.img+3
            • tojo
            • Sidekick (Partner)
            • May 18, 2026

            Hi,

            I am experiencing this same issue in 25R2 When I Enable new Object connections.

            Has anyone found the reason behind this, and how to correct it?

            J
            Hero (Customer)
            Forum|alt.badge.img+7
            • jayoneil98
            • Author
            • Hero (Customer)
            • Answer
            • May 18, 2026

            I was provided some instructions from IFS tech support regarding this:

             

            1.Log in to the environment.
            2.Open a new tab and go to following links (please enter your environment url in the relevant section)

            (i). https://<your-ifscloud- url>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
            (ii). https://<your-ifscloud-url>/main/ifsapplications/web/server/clearmetadatacache

            Please note that theses link does not open any pages.

            3.Log out from the environment and log in again.

             

            I had this issue come up again in 25R1. The instructions above worked for me but it seems to be that I have to run it every time a new object connection gets created or added.

              T
              Sidekick (Partner)
              Forum|alt.badge.img+3
              • tojo
              • Sidekick (Partner)
              • May 18, 2026

              I was provided some instructions from IFS tech support regarding this:

               

              1.Log in to the environment.
              2.Open a new tab and go to following links (please enter your environment url in the relevant section)

              (i). https://<your-ifscloud- url>/main/ifsapplications/projection/ClearCache?METHOD=CLEAR_PROJECTION_CACHE&VALUE=*
              (ii). https://<your-ifscloud-url>/main/ifsapplications/web/server/clearmetadatacache

              Please note that theses link does not open any pages.

              3.Log out from the environment and log in again.

               

              I had this issue come up again in 25R1. The instructions above worked for me but it seems to be that I have to run it every time a new object connection gets created or added.

              Thanks ​@jayoneil98 this worked!

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