IFS10 crashes unexpectedly, multiple times. The Event Viewer shows "Kernelbase.dll error." The graphics card driver has already been updated, and screen scaling has also been checked. What could this be?
Used OS: Windows 10 and 11
Hi Oliver,
To investigate you need error details and the error call stack. If it is crashing without that information then you will probably need to generate a memory dump when it crashes. You can use Microsoft’s ProcDump tool and configure the -ma option to generate a full memory dump when a process crashes. Then you can analyze it with WinDbg.
You mentioned the graphics card drivers are updated. Historically WPF applications have crashed due to various graphics card issues. It may be worth checking whether the issue only occurs on that single Windows PC or if it occurs on others as well.
Best regards -- Ben
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