How to add/mapping logical printer to IFS Cloud

Hi ​@nu_fonka 

There is a known problem in 25R1 with not showing physical printer on print dialog box. I assume You want to see local printers in print dialog.

Hi ​@nu_fonka ,

  In IFS Cloud, logical printers are not detected directly from the client machine just by installing the Aurena Agent. They must be explicitly configured and mapped between:

• IFS Cloud
• Aurena Agent
• Local OS printer

 Key Point (Why it’s not working)

Installing Aurena Agent alone does NOT automatically expose printers to IFS.

IFS only recognizes printers that are:

• Registered in Logical Printer setup
• Mapped to an Aurena Agent
• And matched with a local printer name

 Step-by-Step Fix

🔹 Step 1: Verify Local Printer

On client machine:

• Go to Windows → Printers & Scanners
• Confirm:
  • Printer is installed
  • Printer name is correct (copy exact name)

🔹 Step 2: Check Aurena Agent

On client machine:

• Open Aurena Agent UI
• Verify:
  • Agent is Running
  • Status = Connected
  • User is logged in

 Also check:

• Agent shows available printers

🔹 Step 3: Configure Logical Printer in IFS

In IFS Cloud:

1. Go to:
    Solution Manager → Output Management → Logical Printers
2. Create new Logical Printer:
   • Printer ID: (any name)
   • Printer Type: PDF / Report
   • Output Channel: Aurena Agent

🔹 Step 4: Map to Aurena Agent Printer

Inside Logical Printer:

• Set:
  • Destination = Aurena Agent
  • Agent ID / Machine
  • Printer Name = EXACT Windows printer name

Must match 100% (case-sensitive sometimes)

🔹 Step 5: Assign to User

• Go to:
   User → Default Printer
• Assign your Logical Printer

🔹 Step 6: Test Printing

• Run a report
• Select your logical printer
• Check if print is triggered on client machine

 Common Issues

​@Lingesan08 from your Step 2 above, could you provide a screenshot of the Aurena Agent UI and where in this UI one would see logical printers?

Hi ​@Lingesan08  Cloud you please share the screenshot Step 2: Check Aurena Agent UI and Step 4: Map to Aurena Agent Printer , Step 5: Assign to User

Hi ​@knepiosko  Yes, in my screen i can’t see any logical printer.

Hi ​@nu_fonka ,

 This is a known issue in 25R1 where physical printers may not appear in the Aurena print dialog. Please check that:

• Aurena Agent is running and connected
• Logical printers are configured and mapped to physical printers
• The user is assigned to the printer

Aurena only shows logical printers, not direct Windows printers.

Hi ​@Lingesan08 

   Aurena agent is running as normal.

• Logical printers are configured and mapped to physical printers
• The user is assigned to the printer

Could you please show example screen for 2 topic

Hi ​@Lingesan08 

 

   Aurena agent is running as normal.

• Logical printers are configured and mapped to physical printers
• The user is assigned to the printer

Could you please show example screen for 2 topic

​@nu_fonka 

Thanks for confirming  — since:

• Aurena Agent is running normally ✅
• Logical printers are configured and mapped ✅
• User is assigned to printer ✅

 Then configuration looks correct from your side.

To help identify the issue further, could you please share screenshots of the following screens?

1. Aurena Agent – Printer List

Please open IFS Aurena Agent UI and share:

 We need to confirm:

• Agent is Connected
• Physical printers are listed correctly

 2. Logical Printer Configuration (IFS)

Go to:
 Solution Manager → Output Channels / Printers

 Please include:

• Logical printer name
• Output type (e.g., Aurena Agent)
• Mapping to physical printer

 3. User Printer Mapping

Go to:
 User → Printer Mapping

 We need to verify:

• User is assigned to correct logical printer

 Why this helps

Even if everything looks configured:

• A mismatch in:
  • Printer name
  • Output channel
  • Agent registration

can still prevent printers from appearing in dropdown

I believe in some of these replies, the term Aurena Agent was used where Print Agent should have been used. There is nothing related to local/logical printer setup in the Aurena Agent.

Hi ​@Lingesan08 

 

   Aurena agent is running as normal.

• Logical printers are configured and mapped to physical printers
• The user is assigned to the printer

Could you please show example screen for 2 topic

​@nu_fonka 

Thanks for confirming  — since:

• Aurena Agent is running normally ✅
• Logical printers are configured and mapped ✅
• User is assigned to printer ✅

 Then configuration looks correct from your side.

To help identify the issue further, could you please share screenshots of the following screens?

1. Aurena Agent – Printer List

Please open IFS Aurena Agent UI and share:

 

 

 

 We need to confirm:

• Agent is Connected
• Physical printers are listed correctly

 2. Logical Printer Configuration (IFS)

Go to:
 Solution Manager → Output Channels / Printers

 

 

 

 Please include:

• Logical printer name
• Output type (e.g., Aurena Agent)
• Mapping to physical printer

 3. User Printer Mapping

Go to:
 User → Printer Mapping

 

 

 

 We need to verify:

• User is assigned to correct logical printer

 Why this helps

Even if everything looks configured:

• A mismatch in:
  • Printer name
  • Output channel
  • Agent registration

can still prevent printers from appearing in dropdown

Hi ​@Lingesan08 

    Cloud you please see my question as below.

1. How to open AurenaUI , i not found security configuration

2. 

   Logical Printer screen as below.

   

   3. Client printer

      

   4. IFS Print Agent > Need for install? because DocOnline not mention to IFS print agent for logical printer.
   5. User printer screen

      

       

็Hi ​@knepiosko 

   I already install follow you link and verify troubleshooting. The result is access as normal.

https://docs.ifs.com/techdocs/25r1/070_remote_deploy/400_installation_options/040_aurena_agent/troubleshooting/#the_aurena_agent_log_file

Hi ​@Lingesan08 

 

   Aurena agent is running as normal.

• Logical printers are configured and mapped to physical printers
• The user is assigned to the printer

Could you please show example screen for 2 topic

​@nu_fonka 

Thanks for confirming  — since:

• Aurena Agent is running normally ✅
• Logical printers are configured and mapped ✅
• User is assigned to printer ✅

 Then configuration looks correct from your side.

To help identify the issue further, could you please share screenshots of the following screens?

1. Aurena Agent – Printer List

Please open IFS Aurena Agent UI and share:

 

 

 

 We need to confirm:

• Agent is Connected
• Physical printers are listed correctly

 2. Logical Printer Configuration (IFS)

Go to:
 Solution Manager → Output Channels / Printers

 

 

 

 Please include:

• Logical printer name
• Output type (e.g., Aurena Agent)
• Mapping to physical printer

 3. User Printer Mapping

Go to:
 User → Printer Mapping

 

 

 

 We need to verify:

• User is assigned to correct logical printer

 Why this helps

Even if everything looks configured:

• A mismatch in:
  • Printer name
  • Output channel
  • Agent registration

can still prevent printers from appearing in dropdown

Hi ​@Lingesan08 

    Cloud you please see my question as below.

1. How to open AurenaUI , i not found security configuration

2. 

   Logical Printer screen as below.

   

   3. Client printer

      

   4. IFS Print Agent > Need for install? because DocOnline not mention to IFS print agent for logical printer.
   5. User printer screen

      

       

​@nu_fonka ,

Thanks for sharing the screenshots 👍 — this helps a lot.

From what you’ve shown, the issue is clear:

 You currently only have system logical printers (PDF, Connect, No Printout)
 There is NO mapping to a real (client) printer via Aurena Agent

 Root Cause

Even though:

• Logical printers exist ✅
• User is assigned a printer ✅

 You are missing:

❗ Client Printer mapping via Aurena Agent

 Answering your questions directly

 1. How to open Aurena Agent UI?

You already have it installed (based on your screenshot):

 Steps:

1. Go to Windows system tray (bottom-right)
2. Find IFS Aurena Agent icon
3. Right-click → Open / Configure

 That is the Aurena UI

 2. Is IFS Print Agent required?

 YES ✅ (Important)

Aurena printing requires Aurena Agent

IFS Connect / DocOnline:

• ❌ NOT used for client printing
• ✔️ Used for server-side / integration printing

 3. What is missing in your setup?

From your screenshots:

• Windows printers exist ✅
• Logical printers exist ❌ (not mapped to real printers)
• User mapped to NO_PRINTOUT ❌

 That’s why nothing appears

 How to Fix (Immediate Solution)

 Step 1: Ensure Aurena Agent is Connected

In Agent UI:

• Status = Connected
• Server URL = correct

 Step 2: Check Agent Printer Detection

Agent should show:

• EPSON
• QPRINT
• etc.

 If not → reinstall agent

 Step 3: Create Logical Printer (IMPORTANT)

Go to:
  Logical Printers

Create new:

 Step 4: Map to User

Go to:
  User Printers

Change from:

NO_PRINTOUT ❌

To:

LOCAL_EPSON ✅

 Step 5: Test

• Refresh session
• Try print again

 Printer should now appear

 Important Mistake in Your Setup

 You are using:

NO_PRINTOUTSEND_TO_CONNECTPDF_PRINTER

These are:

• ❌ Not real printers
• ❌ Not for client printing

The issue is that no client printer is mapped via Aurena Agent. Logical printers like NO_PRINTOUT or PDF_PRINTER are not physical printers. You need to install/run Aurena Agent, ensure it detects your Windows printers, create a logical printer with output type “Aurena Agent”, and assign it to the user.

If you still face any issues, I’d be happy to help further.

You can connect with me on LinkedIn:

www.linkedin.com/in/lingesanr86