Hi there,

Can you please provide screenshots or examples of the issue.

Not sure I understand exactly what the issue is.

The event_dttm field is the time the engineer pressed the button and the created_dttm field is the time it was created in the system.

Not sure how your work order events are being created.

In a simpler way. We have tested this in our environment as well. 

Let say I have been assigned a task to myself and accepted it and kept in travel. When I reached the place there was no network area. It was in offline mode. 

Time I kept in travel is: 2:04AM

Now went to offline.

Changed from travel to arrived at 2:10AM

Travel to In Progress onsite at 2:11 AM

In Progress onsite to completed at 2:12AM

Finished the survey at 2:13AM

and Task was finished at 2:14 AM. 

When the network turns on these timings should be captured in Events section of task. However when the user comes online after the sync happens at 2:15AM. 

For all the above mentioned events it is capturing the time as 2:15AM only. But if we add any notes in any of the statuses above it is getting captured properly. 

Can you check and let us know your views.