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Question

Error when deleting end-user role

  • Jun 25, 2025 11:05 AM UTC
  • 2 replies
  • 54 views

JBILON
Do Gooder (Customer)
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When deleting an end-user role in Apps10 we encounter the error “Unable to insert row.Combination of company XXX and site XXX not allowed”  what could be the cause and how to fix this?

2 replies

NickPorter
Superhero (Customer)
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  • Superhero (Customer)
  • Jun 25, 2025 1:58 PM UTC

Did you ensure that the end user role is not assigned to any users, both active and inactive?  I’m not sure if this would prevent removal but it’s something I would definitely verify and then retry.


JBILON
Do Gooder (Customer)
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  • Author
  • Do Gooder (Customer)
  • Jun 25, 2025 2:11 PM UTC

the end user role is not assigned to any user