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Error : The Page Cannot be found

  • 1 December 2021
  • 5 replies
  • 390 views
M
Rank
Badge +14

A user is getting this error when he click on his shortcuts for My Absence Calendar and Expense Sheet.

The error is getting even when he try to use navigator.

As this is mentioning missing dll, we checked with IFSAPP as well but the issue can not be recreated when logged in as IFSAPP.

In the same way other users don’t have this issue.

He is having all the required permissions as well.

I really appreciate if someone can give any idea to fix this issue.

we are in APP09.

Thank you.

 

 

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Best answer by Ruchira 1 December 2021, 17:16

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5 replies

Malindu Fernando
Rank
Userlevel 4
Badge +6

Hi @MitDenukN,

Could you please ask the user to delete the IsolatedStorage folder and try again?

It can be found at the following location :
C:\Users\*username*\AppData\Local\IsolatedStorage

https://www.linkedin.com/in/malindu-fernando
Manoj Ruwanhewa
Rank
Badge +15

Hi @MitDenukN ,

Did you try to refresh security cache?

~Mano
M
Rank
Badge +14

Hi @Malindu Fernando and @Manoj Ruwanhewa,

Thank you very much for your responses.

I have asked user to delete IsolatedStorage and try again but it still he has this issue.

Also I have refreshed the security cache as well.

R
Rank
Userlevel 5
Badge +12

Hi,

Adding one more directory to delete for Malindu’s above reply.

 

1.Close down all opened IFS EE windows as well as all browsers

2.C:\Users\<_OS_USER_ID>\AppData\Local\Apps => 2.0 Delete the directory completely

Same can be done by running following in windows run. Above 1st step is mandatory

rundll32 dfshim CleanOnlineAppCache

 

 

Cheers, Ruchira
M
Rank
Badge +14

Hi @Ruchira, Thank you for the instructions.

Now it’s working.

Thanks again.

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