Hi @Rohan Sharma ,

Previously someone has faced the same issue and managed to resolve it. Please find the topic that had the discussion. 

Customer Offset Issue | IFS Community

I hope this will solve the issue.

Bes Regards,
Charana

This is in old IFS , I am looking solution in new IFS pls help

Hi @Rohan Sharma 

if it is connected to other objects you can’t delete it anymore.

If you can remove the connections (from other objects) you will be able to delete it.

Check the transactions.

Example:

In my case I have some transactions therefore I can’t delete it anymore.

Thanks for reply but this is in old IFS , I am looking solution in new IFS pls help 

Maybe you should create an IFS case to check this.

how to create IFS case

Hi @Rohan Sharma ,

You are receiving this error probably because the record you are trying to insert is being used in another payment id already.
Hence Can you let me know in which screen are you trying to make the above payment for the CUPOA?

Best regards

Zuha

Hi Zhua

I trying to do the customer offsetting and their are 4 invoice and 1 CUPOA is stuck in beow payment ID and I not able to findout how to delete the same 

Via the customer service portal of IFS: Home - Service Center (ifs.com)

Hi @Rohan Sharma 

I suggest you to raise this as a case to Support. You can use your Customer service portal (https://support.ifs.com/csm)

Best regards

Zuha

Thanks for the reply 

But not able to login un the link asking for user ID 

Hi @Rohan Sharma 

of course you need credentials to create IFS cases. 

Somebody from your company should has the credentials. It is an important portal for support and service.

You can register youself here: Partner with IFS