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Error Customer Contact - Failed to create the entity as it would be unreachable from the current path

  • February 11, 2026
  • 1 reply
  • 145 views
Chamath Kuruppuarachchi
Hero (Partner)
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Hi I am in a process of validating data.

We have migrated the legacy customer contact data to IFS but when I try to add a communication method for a contact person I am getting this error message. 

Seems this error occur only for the migrated data customer contacts.

If I create a new contact I can enter the communication methods.

 

Any tips to mitigate this issue?

 

Thanks,

Chamath

    1 reply

    G
    Sidekick (Partner)
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    • gaurav.bagdia
    • Sidekick (Partner)
    • June 25, 2026

    Hi I am in a process of validating data.

    We have migrated the legacy customer contact data to IFS but when I try to add a communication method for a contact person I am getting this error message. 

    Seems this error occur only for the migrated data customer contacts.

    If I create a new contact I can enter the communication methods.

     

    Any tips to mitigate this issue?

     

    Thanks,

    Chamath

    ​@Chamath Kuruppuarachchi  Was you able to resolve this? we have same issues after an RU 25R2 SU6. Can you share if this was resolved.

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