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EE Profile Issue Post Delivery Deployment

  • 11 September 2023
  • 2 replies
  • 34 views
S
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Hi,

Over the weekend, we deployed Update 18 along with a number of other deliveries to Production environment Apps 10.

We have some users whose Service request screen layout has been corrupted, and the fields are not showing clearly allowing them to create records. See below:

 

 

I have cleared their dotNET Cache, removed the content in C:\Users\<username>\AppData\Local\Apps\2.0 and cleared their personal profile for the specific screen frmWoFaultReportCustOrderTab. All attempts fail. 

However when user account is used on a different PC, the screen appears okay so suggests a client issue!?

How and where do I go to rectify this please?

 

Please respond ASAP

Thanks in advance

 

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Best answer by SHAUN_KERSLAKE 22 September 2023, 09:46

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T
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Userlevel 4
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@SHAUN_KERSLAKE  It looks like you have a number of custom fields on the page. 

Have you tried copying the Layout branch from a known good profile to the personal profiles with the issues? 

Windows/Features/frmWoFaultReportCustOrder/Layout

RMB

Copy Values to Profiles

<pick a troubled profile>

Copy Behavior = Make Exact Copy

OK button

 

S
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Userlevel 5
Badge +10

We managed to resolve this, and it turns out the issue was the users PC settings that was causing this!

A couple of the users had set the display scale to 125% and 150% to enlarge the screen for sight reasons. However despite setting this back to 100% the issues would re-occur. 

So the work around was to change the display resolution instead, and this seemed to correct the IFS screen layout whilst giving the user the enlarged screen settings. 

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