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Question

Default physical printer with Aurena Agent

  • Sep 30, 2024 10:29 AM UTC
  • 6 replies
  • 211 views
barner
Sidekick (Customer)
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Hi,

We are using Aurena Agent and this gives us possibility to print on physical printers. 

We can set default printer for logical printers, but is it possible to pre-define physical printer to be default printer and the “default” printer will be filled out in Print Dialog by default?

The printer is already defined as default printer on this PC, but it does not help. “No Printout” is filled out in Print Dialog.

Can set up Print Dialog so it will “remember” the last used/selected printer?

I think PrintDialog “remembered” the last used printer in earlier versions of IFS Cloud (22R1-23R1) but not after the last update (23R2Su5).

Br. Barbara

 

Barbara

    6 replies

    Do Gooder (Partner)
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    • CdcPetBla
    • Do Gooder (Partner)
    • May 26, 2025 7:06 AM UTC

    Hi Barbara,

    dou you have any update for this problem?

    Thanks,

    PB

    Superhero (Partner)
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    • knepiosko
    • Superhero (Partner)
    • May 26, 2025 7:25 AM UTC

    I think this is not possible to do it. You can define rules only related to logical printers.

    Piotr --> https://www.linkedin.com/in/piotr-skowronek-8425aa6/
    Hero (Customer)
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    • david.harmer
    • Hero (Customer)
    • Jun 29, 2025 5:47 AM UTC

    Does anyone know what logic or rationale was behind stopping the “remember printer” function, as mentioned earlier in this thread?

    Do Gooder (Customer)
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    • emrahozalp
    • Do Gooder (Customer)
    • Jan 27, 2026 7:13 AM UTC

    Hi,
    Has anyone found a solution to this problem? It causes serious slowdowns in operational and intensive work. It seems like a small problem, but I think it's a big one.

    barner
    Sidekick (Customer)
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    • barner
    • Author
    • Sidekick (Customer)
    • Jan 27, 2026 7:25 AM UTC

    Hi, 

    We do not have any solution on this issue. Those who print on pysical printer has to manually choose the printer every time. Not very nice solution.

    Br. Barbara

    Barbara
      Sidekick (Customer)
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      • VPPEKANATHI
      • Sidekick (Customer)
      • Oct 28, 2026 1:30 PM UTC

       Hi ​@ChanakaAmarasekara 

      Do you have any input this on this matter?

       

      This issue has a direct impact on the usability of the application. Requiring users to select their default printer from a long list every time they print is inefficient and negatively affects the user experience.

      Could someone from IFS please advise on the status of this issue and whether there are any plans to address it in a future release?

      It is disappointing to see that this issue still exists.

      We are currently in the process of upgrading from IFS 10 to IFS Cloud. In IFS 10, the default printer was automatically selected, whereas this functionality appears to be missing in IFS Cloud.

      We would appreciate understanding the intended direction for this functionality and whether restoring default printer selection is on the IFS Cloud roadmap.

       

      IFS Cloud:

       

      IFS 10

       

      Thanks

      Thilochana

      Thilochana Ekanayake
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