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Question

d==

  • May 1, 2026
  • 2 replies
  • 13 views

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Morning Guys,

We are having problem with 2 pages (Customer Order and Purchase Order), when some users tries to attach a file, they get the error below. We expend a lot of time on this, testing all solution proposed here in the community. Any out of the box idea? 

IFS Version: 25R2.3

 

Url (parameters included) = https://ifs.h2oinnovation.com/main/ifsapplications/web/page/CustomerOrder/Form;path=0.995139193.1811556571.1008353248;record=KE9yZGVyTm89J0I1MDAwMTknKQ%3D%3D

Error stack:
Bad metadata error:
The group: CustomerOrderGroup does not exist in dictionary!

Error: Bad metadata error:
The group: CustomerOrderGroup does not exist in dictionary!

    at n.getByTypeName (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:39:61)
    at n.getGroup (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:41:141)
    at https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:71109
    at Array.some (<anonymous>)
    at n.manuallyFocus (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:71075)
    at n.inElements (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:70338)
    at https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:70223
    at Object.next (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:545:72101)
    at Ub.next (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:13:3115)
    at d6._next (https://ifs.h2oinnovation.com/main/ifsapplications/web/chunk-VLZV5TSQ.js:13:2796)

General:
Date = 2026-05-01T13:18:52.393Z
Client version = 25.2.3.20260207051844.0
Browser name = Chrome
User agent = Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/147.0.0.0 Safari/537.36

            

2 replies

Tharshan SM
Sidekick (Customer)
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  • Sidekick (Customer)
  • May 1, 2026

Hi ​@gianni.neves,

If you see this error, it clearly states the group CustomerOrderGroup does not exist in dictionary

This means CustomerOrderGroup does not exist in the current context .In my understanding, some users may be operating under a different context rather than the Global context, and for those users this group is hidden. When attaching a file, the system uses certain fields from CustomerOrderGroup to complete the attachment process.

You can try enabling the CustomerOrderGroup and then attempt to attach the file again? This might resolve the issue. 

Regards


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  • Author
  • Hero (Customer)
  • May 1, 2026

Thank you for the answer ​@Tharshan SM.

Looking my configuration, the group is enable.