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Customer invoice reprint is unusually slow

  • 15 December 2021
  • 2 replies
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R
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Hi Community,

One of our customers running on APPS9UPD7 is having an issue when reprinting modified customer invoice where a single invoice takes about 5+ minuets to generate the PDF

Print window is stucked in below screen for 5+ mins and producing the output or preview report and there are no errors in the report

 

 

Print window

 

Debug console

 

ReportRuleEngine.GetReportDefaults
ExploreReports.NewClientReport server invokes seems to be the most time taken calls from the debug console.

Behavior is observed only for the said report and getting for all the data sets. Any insights about this would be appreciated

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Best answer by Dumeesha Wanigarathna 15 December 2021, 06:36

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Cheers, Ruchira
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2 replies

Dumeesha Wanigarathna
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Hi @Ruchira ,

 

You have to check what report rules are active for that report and may be deactivate it and check the impact. Then try to find out which rule activity takes time etc. Report logic also executed when we do Re print  modified. Then you may add some traces to report logic to confirm whether there is no delay for the  report logic part. I suspect that the performance issue is with report logic.

- Dumeesha -
R
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Userlevel 5
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Thanks @Dumeesha Wanigarathna for the insights it was indeed Report rules causing the issue. 

Cheers, Ruchira
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