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Question

Custom event is not triggering on the JT_TASK_SURVEY_ANSWERS_TAB

  • May 7, 2026
  • 2 replies
  • 26 views
RakeshChangeshpur
Sidekick (Partner)
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Hi Team,

 

I am trying to invoke a workflow when the new records are inserted or when the objects changes (invoking through database) in the Survey Answers screen (JT_TASK_SURVEY_ANSWERS_TAB)

 

but the event doesnt trigger at all although the workflow debug works fine and no issues with the workflow added 

 

any idea why this behavior of the custom event on this table?

 

Regards,

Rakesh

2 replies

ashen_malaka_ranasinghe
Hero (Employee)
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Hi ​@RakeshChangeshpur,

This behavior is most likely because JT_TASK_SURVEY_ANSWERS_TAB is not being updated through a direct transactional insert/update that the database-level custom event can capture.

In IFS Cloud, workflows triggered via custom events depend on actual Oracle table operations, but survey answers are often saved through projections, APIs, or background processes rather than direct DB writes, meaning the event trigger is bypassed.

In such cases, even though the workflow itself is valid, the event never fires because the underlying insert/update does not occur in a way visible to the custom event mechanism; therefore, the recommended approach is to use a projection-based (reaction) trigger instead of a DB-level custom event for this scenario.

Find me on LinkedIn as Ashen Malaka: https://www.linkedin.com/in/ashen-malaka-ranasinghe/
    RakeshChangeshpur
    Sidekick (Partner)
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    i tried to trigger through the Tech portal now and it works as expected

    Thanks for your response ​@ashen_malaka_ranasinghe 

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