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Hi ,

Application version : App 10 
UPD : 16

Customer has re-created App 75 custom Crystal reports from crystal client 2013 with correct columns and RP .
But when they trying to generate the report from application it only preview the layout.

Below things has been tested 
1) Try previewing the crystal ifs standard sample report and it working as expected .
                       Report name : modules_CR9_QuickReport.rpt
2) There are no errors appeared in intepub logs.
3) Data are visible when customer used their custom reports without crystal.
4)Tried suggestion in below post and didn't got any result for the customer report.

5)  Tried with few custom reports and results are same.

So the issue is with customer created reports.

question :
1) Is Application 10 support reports generated from crystal client 2013?
2) Any possibility verify the customer generated report ?
3) what is ifs standard way of generating customer custom reports ?

Appreciate any feedback on this , Go live is on hold due to this.

Hi,

 

If the sample report works then the CWS is ok. So it has to be something with the layout. Check the following

 

1. Verify if the layouts are designed according to the development guidelines. 

  1. https://docs.ifs.com/techdocs/Foundation1/050_development/026_br_and_a/005_adhoc_reporting/080_dev_crep/005_cr_as_quickreport/010_example/default.htm
  2. https://docs.ifs.com/techdocs/Foundation1/050_development/026_br_and_a/005_adhoc_reporting/080_dev_crep/005_cr_as_quickreport/020_cr_wb_init/default.htm
  3.  https://docs.ifs.com/techdocs/Foundation1/050_development/026_br_and_a/005_adhoc_reporting/080_dev_crep/005_cr_as_quickreport/default.htm#Considerations_and_design_guide_lines

2. Enable CWS logs and check if any errors are there.

https://docs.ifs.com/techdocs/Foundation1/020_installation/400_installation_options/005_operational_reporting/110_configure_crystal_web_service/010_setup_cws/default.htm#CWS_Logs       

 

According to the product support guide layouts designed with Crystal Report Designer 2013 is supported.

https://ifs.sharepoint.com/sites/ProductSupportedPlatforms/SitePages/IFS-Applications-10-Supported-Platforms.aspx

 

Regards,

Appreciate the feedback. I will go through this.

 

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