Hi comunity,

I have a testing Layout for Crystal installation.

The  layour works properly in Crystal Development tool with IFSPRINT user but, when i try into IFS CLOUD… I have this error:

18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-CFGPDB AppOwner-IFSAPP IALOwner-IFSINFO
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-CFGPDB AppOwner-IFSAPP IALOwner-IFSINFO
18/01/2024 12:36:463IFSCRCFG]-CGetSavedPDFReport] Exporting the report in PDF format.
18/01/2024 12:36:463IFSCRCFG]-CGetSavedPDFReport] File Name : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CGetSavedPDFReport] ParameterValues : 43 ,LangCode = en
18/01/2024 12:36:463IFSCRCFG]-Cbase64Encode] for 43
18/01/2024 12:36:463IFSCRCFG]-Cbase64Encode] Encoded value : NDM=
18/01/2024 12:36:463IFSCRCFG]-Cbase64Decode] for NDM=
18/01/2024 12:36:463IFSCRCFG]-Cbase64Decode] Decoded to 43
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Decrypted.
18/01/2024 12:36:463IFSCRCFG]-CGetDbInfoFromXml] Retrieved Information from XML : DBUser-IFSSYS DBPassword-******* PrintUser-IFSPRINT PrintPassword-******* DBServerName-CFGPDB AppOwner-IFSAPP IALOwner-IFSINFO
18/01/2024 12:36:463IFSCRCFG]-COpenReport] File Name : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] fileName : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CGetAppSetting] Get the value for OpenReportPath from Web.config.
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] decodedFileName : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] basePathDB : C:\inetpub\wwwroot\IFSCRCFG\tmp\
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] basePathServer : C:\Reports
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] rptFullpath : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] canonicalPath : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CIsFileNameValid] returning true
18/01/2024 12:36:463IFSCRCFG]-COpenReport] The file C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt is found
18/01/2024 12:36:463IFSCRCFG]-CLoadInfoServiceReport] Loading infoServe report : C:\inetpub\wwwroot\IFSCRCFG\tmp\en\0dfcd464-9972-4012-8b34-5763f4676973.rpt
18/01/2024 12:36:463IFSCRCFG]-CLoadInfoServiceReport] DBUser = IFSPRINT ,DBPassword : ******* ,DBServerName : CFGPDB ,AppOwner : IFSAPP
18/01/2024 12:36:463IFSCRCFG]-CLoadInfoServiceReport] Setting up logon information for each database object.
18/01/2024 12:36:463IFSCRCFG]-CSetTableLocation] Set appropriate post-fixes for MODULE_REP\
18/01/2024 12:36:463IFSCRCFG]-CSetDatabaseLocation] Generating fully qualified database object name for MODULE_REP\
18/01/2024 12:36:463IFSCRCFG]-ERROR in RLoadInfoServiceReport] Error in loading infoServices report.
18/01/2024 12:36:463IFSCRCFG]-Error en el archivo 0dfcd464-9972-4012-8b34-5763f4676973 2312_4004_{2F431556-3C5A-4CD8-8A9E-EA4C8A5281C9}.rpt:
No se pudo cargar la información de la base de datos.   en CrystalDecisions.ReportAppServer.Controllers.DatabaseControllerClass.SetTableLocation(ISCRTable CurTable, ISCRTable NewTable)
   en CrystalDecisions.CrystalReports.Engine.Table.set_Location(String value)
   en Ifs_ReportService.SetDatabaseLocation(String databaseLocation, Table table) en c:\inetpub\wwwroot\IFSCRCFG\App_Code\Service.cs:línea 1755
   en Ifs_ReportService.SetTableLocation(Table crTable, String UserId, String AppOwner, String IALOwner) en c:\inetpub\wwwroot\IFSCRCFG\App_Code\Service.cs:línea 1727
   en Ifs_ReportService.LoadInfoServiceReport(String path, String DBUser, String DBPassword, String DBServerName, String AppOwner) en c:\inetpub\wwwroot\IFSCRCFG\App_Code\Service.cs:línea 1550

I only work with one view (_REP view).

When I make the test with IIS WebService, I have an error:

 

Please, can you help me?

Thanks.! KR