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Question

"Connect To" At Login


durette
Superhero (Customer)
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  • Superhero (Customer)
  • 526 replies

We have one user who is getting this “Connect to:” line on the logon dialog. What exactly causes this?

We’re deployed on HTTPS globally, and I’ve seen this in the past when the user wasn’t on VPN. That work-around doesn’t seem to be helping this user.

 

 

4 replies

NickPorter
Superhero (Customer)
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  • Superhero (Customer)
  • 328 replies
  • April 14, 2020

I’ve never seen that  myself but have you tried to clear the local cache files for IFS… Force a re-download to see if that resolves?

Nick


durette
Superhero (Customer)
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  • Author
  • Superhero (Customer)
  • 526 replies
  • April 14, 2020

Yes, we’ve tried clearing the user’s Apps\2.0 folder.


Forum|alt.badge.img+28
  • Superhero (Customer)
  • 1482 replies
  • April 14, 2020

Connecting through the network or VPN will populate and remember that field on the first login.  We had a similar issue with users in China when they began working from home and were using their home PC that didn’t have the VPN available to connect the first time.  They were all able to connect by entering the short URL to the database - like https://ifsx.xxxxxx.com for example.


paguin
Sidekick (Partner)
Forum|alt.badge.img+11
  • Sidekick (Partner)
  • 143 replies
  • July 1, 2021

Hello, 

Could you solve this issue

 

Regards

Pankaj


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