We are in 25R1. Our scheduled data load jobs are showing as submitted but are not actually starting in the DB. If we manually start them, they run fine. Has anyone else come across this issue and found a solution?
Question
Cloud 25R1Data Load submitted but not starting
+6
+13Hi
This behavior is a fairly common symptom of an issue in the background processing or scheduling layer rather than the data load itself. In IFS Cloud, scheduled data loads are submitted as background jobs but rely on the batch queues and Oracle scheduler processes to actually start execution, so if jobs remain in Submitted state and never transition to Executing while manual runs work, it typically means the queue or scheduler is not actively picking them up.
In practice, this can happen if the batch queue is inactive, blocked by another job, or not initialized properly, or if the database side is not processing jobs due to configuration issues such as insufficient or misconfigured background processes (e.g., job_queue_processes) or scheduler related problems.
In some cases, similar symptoms have also been linked to queue contention, stuck jobs, or Oracle scheduler inconsistencies, where jobs are successfully submitted but never triggered automatically.
Given that manual execution works fine, the data load itself is healthy, and the focus should be on verifying batch queue status, queue backlog/blocking, and DB scheduler health rather than the job logic.
+6Hi
Our guy that used to handle this part retired. Can you provide some direction on where I should look to check these? The issue seems to have started after a patch for 25R1 and not when we went to 25R1.
+13Hi
Could you please provide more information about the IFS Cloud version you are currently using?
Additionally, please provide information on the data load jobs along with the related details as attachments.
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