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Question

Cannot reach identity storage. Please contact administrator.

  • April 2, 2021
  • 2 replies
  • 359 views
E
Do Gooder (Partner)
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Hi Team,

We  upgrade our database from 12c to 19c in new host server.

After all done, we are not able to login the application it show us below error:

“Cannot reach identity storage. Please contact administrator.”

 

Please suggest.

Regards

Pankaj

    This topic has been closed for replies.

    2 replies

    Thilini Aluthweediya
    Hero (Employee)
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    Hi,

     

    Try restarting the database and the application server.

     

    Cheers,

    Thilini

    Janandi Vishaka
    Yasas Kasthuriarachchi
    Dumeesha Wanigarathna
    Chandana Gunasekara
    Hero (Employee)
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    Yes, I would suggest the restarting the  DB and MWS server as well. this looks like to me a failure of the authentication from your LDAP or Azure  authentication.

    Please check the setup as well. you can find the details of how to setup in

    F1 Technical documentation under  security\Authentication configuration.

     

     

    Chandana
    Yasas Kasthuriarachchi
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