We have recently started using Advanced Invoices on our Customer Orders. This appears to work ok but, of course, we have our first mistake. We see that the CD invoice generated after shipment automatically nets against the Advanced Invoices using a B Voucher. We attempt to Cancel this Mixed Payment but the system won’t let us as it shows the CUPIA as Paid. Does anyone know a workaround for this? We can resolve this instance with manual vouchers but we just want to know for future issues. We are assuming a CR invoice would not touch this but basically we would like a method to reverse this automatic transaction?
Hi,
Do you want to reverse the matching of CUPIA to Final Customer Invoice? It should be possible to do it from Customer Payment Rollback window.
You can see the matching transaction in Customer Payment Matching Analysis window and from there you can get the Payment ID of this Customer Offset transaction.
Search for that Payment ID in Customer Payment Rollback window. Please roll back the Customer Offset from there. After it should be possible cancel the CUPIA.
Thanks
Lahiru
Userlevel 5
+11
Hi,
netting of the advanced payment (CUPIA created when the advance invoice is paid) is an automatic process from customer order.
With the payment of the advance invoice also tax will be posted if.
When delivering the customer order the “real” or “final” invoice is created.
With the final invoice also tax is posted.
The automatic matching of the cupia reverses the tax posted with the cupia.
Usually there is no need to unmatch these transactions - but if you want to do this keep in mind that you pay the tax twice.
Regards
Ralph
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