Issue:
Users of IFS application may experience occasional login issues that are not persistent. Typically, after one or more attempts, users can log in successfully. It's common for users to find that they can log in again after waiting for some time.
Resolution:
This issue was resolved by setting the “idle time” to "UNLIMITED" in all Oracle profiles. Specifically, set the "idle time" to "UNLIMITED" for all profiles, which effectively disables the timeout feature. This was necessary because the timeout setting was not effective in our case, and actually caused issues when a specific value was set.
To clarify, the idle timeout setting is typically used to manage sessions when dedicated connections are used between the middleware and the database. But IFS is using a session pool for that. As a result of that, IFS overrides the Idle timeout parameter from a client timeout parameter which we can find from the "System Parameters" window.
To adjust the timeout, we followed these steps:
- Go to Solution Manager -> System Parameters.
- Open the search and put this "%idle%" to "Parameter Desc"
- Then you will find this parameter "Max idle time until automatic client logoff (in minutes)"
Using the above steps user can set the timeout. Therefore, please check whether the possibility of changing the Idle Time to "UNLIMITED" in all Oracle profiles.